Portfolio Jobs

About the team

At Zillow Home Loans (ZHL), our Partner Engagement Operations team drives the success of our partner relationships in Enhanced Markets. We’re a collaborative, fast-moving group focused on strategic planning, operational excellence, and data-informed decision-making. Our team works cross-functionally with Sales Leadership, Business Operations, Marketing, Product, and Analytics to accelerate growth and enhance the partner experience.

We value curiosity, ownership, and a builder’s mindset — individuals who can connect strategy to execution while creating scalable, repeatable processes. Join us to be part of a team shaping the future of sales and business operations at Zillow Home Loans.

About the role

We’re seeking a highly skilled Program Manager (P3) with a strong emphasis in Sales and Business Operations. This role will play a pivotal part in advancing the success of Zillow Home Loans’ partner engagement operations through programmatic ownership of key operational initiatives, strategic planning, and data-driven decision-making.

The ideal candidate is hyper-organized, detail-oriented, and comfortable managing multiple initiatives simultaneously. You connect dots across programs, anticipate future needs, and bring structure and clarity to a rapidly evolving business. You act as an owner—not only in your projects, but also in how you consult, influence, and drive accountability across cross-functional teams.

Operating at the intersection of Sales Operations, Product, and Analytics, this role requires both a strategic lens and operational rigor. You’ll design and optimize processes, ensure data and reporting integrity, and drive scalable, repeatable solutions that enable partner and business success.

Responsibilities:

Programmatic Ownership & Execution

• Own the design, launch, and management of key sales and business operations programs that drive partner performance in Enhanced Markets.

• Manage multiple projects simultaneously with structured prioritization, clear milestones, and proactive risk management.

• Act as a central point of accountability, ensuring initiatives are delivered with precision, transparency, and measurable outcomes.

Sales Operations & Process Design

• Develop and refine scalable sales operations frameworks to improve efficiency, accuracy, and accountability.

• Partner with Product and Analytics teams to define requirements, influence tooling, and ensure alignment with business objectives.

• Maintain strong data hygiene practices and reporting accuracy to support decision-making and forecasting.

Cross-Functional Collaboration & Influence

• Serve as a trusted intermediary across Sales Leadership, Analytics, Operations, and Product to align on priorities and success metrics.

• Lead without authority—building consensus, removing blockers, and keeping initiatives on track across multiple workstreams.

• Translate complex operational issues into actionable recommendations and tactical next steps.

Continuous Improvement & Insights

• Anticipate future business needs, connecting dots across programs to identify opportunities for improvement.

• Build and maintain playbooks, SOPs, and dashboards that embed consistency, accountability, and scalability.

• Gather and synthesize partner and operator feedback to inform process enhancements and strategic planning.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• You have a strong operational mindset — you think in systems, details, and process flows.

• You’re comfortable with data-adjacent work and know how to self-solve when things get stuck.

• You thrive in ambiguity and bring clarity and structure where there is none.

• You’re a proactive problem solver who can manage competing priorities and communicate effectively with cross-functional partners.

• You’re collaborative and confident, with a natural ability to lead without authority and influence outcomes.

Preferred Qualifications

• 5–7 years in program management, sales operations, or business operations within Sales/GTM or partner-facing environments.

• Proven ability to own and execute complex, cross-functional initiatives with measurable business impact.

• Strong analytical and problem-solving skills; comfortable connecting insights across multiple data sources.

• Proficiency with Salesforce, Smartsheet, and Google Suite (especially Sheets); Tableau, SQL, or Databricks experience strongly preferred.

• Experience designing or managing scalable processes, data flows, or enablement frameworks in a fast-paced environment.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.