Portfolio Jobs

About the team

The ASA (Agent Software and Advertising) organization at Zillow creates value for real estate professionals through our marketing, sales and productivity offerings. The team’s primary focus is the development and promotion of our Showcase and Premier Agent buyer leads products. We work closely with real estate professionals to ensure their successful adoption and utilization of our solutions that drive the growth of their businesses.

The Department:
The ASA Sales Operations team comprises 5 main pillars: Planning & Insights, Sales Strategy, Systems, Governance, and Enablement. Together these 5 pillars have a core priority to Accelerate Sales Productivity by executing the right annual strategy, sales segmentation, compensation levers, quotas, capacity & performance management plan, systems that drive automation and governance rules. This role directly contributes to setting the right compensation levers, the optimal quota and target deployment, defines capacity plans and guides performance management guidelines.

About the role

Zillow is looking for an analytical problem solver with strong business acumen to join our Sales Operations - Sales Governance and Support Team.. You will be involved in a number of projects including data validation, discrepancy investigation, compensation auditing, and escalation resolution.You will work in collaboration with our Frontline Enterprise Technology (FET) and Systems teams and report directly to our Senior Manager of Sales Governance. You will be primarily responsible for creating and enforcing compensation protocols and processes across the ASA sales org.

What you’ll do:

• Validate sales compensation data and investigate discrepancies.

• Develop and implement a comprehensive audit suite for sales representatives' books of business and compensation.

• Resolve compensation inquiries and escalations, ensuring timely and accurate resolution.

• Generate and modify Google Sheet/Excel files to support compensation processes and reporting.

• Document existing and newly established standard operating procedures for the complete product suite.

• Manage dispute resolution pertaining to issues affecting representative compensation.

• Collaborate with the Field Enablement Team (FET) and Systems teams to address issues related to Salesforce opportunities and compensation.

• Advocate for business line rules to ensure consistent and equitable policies across the sales organization.

• Complete monthly audit suite aimed at ensuring accuracy across multiple business systems

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• Candidates that meet most of the criteria below are strongly encouraged to apply:

• Demonstrated analytical and problem-solving abilities.

• Strong knowledge of Salesforce opportunity management in relation to compensation

• Proficient in Excel with experience in data validation.

• Prior experience in compensation administration, auditing, or sales operations is advantageous.

• Capable of documenting and enhancing processes.

• Excellent communication and cross-functional collaboration capabilities.

Qualifications:

• 2+ years of relevant experience (preferably in a sales compensation support role) including extensive Salesforce knowledge and Excel proficiency

• Proven experience in Business and/or Sales Operations

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.