Senior Product Designer, Follow Up Boss/B2B
Zillow
About the team
Follow Up Boss is the leading CRM for fast-growing real estate teams. Our first line of code was written in 2011 after an interview with a real estate leader, who told us a story about how they couldn't even sit down to watch a movie with their kids because they had to stay on their phone, manually forwarding leads out to their agents. They became our very first customer.Twelve years later, we serve tens of thousands of brokers, team leaders, and solo agents just like them, helping solve the many challenges around the fast-paced, always-on, relentless business of real estate sales. Our company is part of Zillow Group, which gives us the freedom to focus on the success of our customers and our team.
The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design
About the role
As a Senior Product Designer within the Follow Up Boss team, you’re responsible for uncovering insights, building a strong opinion, setting a high quality vision, and articulating your vision through impressive designs and compelling experiences. You will play a critical role in how Follow Up Boss realizes that vision, helping us shape and deliver high quality and innovative experiences that will build momentum for the Follow Up Boss team, agents, and business.
This role involves occasional U.S. travel to team building offsites, retreats, and gatherings (at least 4-6 times per year).
Responsibilities:
Deliver high-quality designs that directly influence strategy and decision-making.
Design digital experiences for web, iOS, and Android platforms.
Collaborate with PMs and Engineers to shape our product strategy, vision, and roadmap.
Propose, test, and evaluate ideas to enhance our agent experiences.
Lead design activities like journey mapping, co-design sessions, prototyping, design critiques, and user testing, while managing the design process and project plans.
Facilitate online and in-person workshops with designers and cross-functional teams.
Use data to inform design decisions, continuously refining and enhancing the user experience.
Present design work and seek regular feedback from partners and stakeholders.
Independently lead projects from early discovery and ideation through final execution
Partner with our Design System team leveraging and contributing to our ecosystem.
Who you are
Please submit a portfolio (or work samples demonstrating your design expertise) and resume with your application
5+ years as a product designer, user experience designer, or similar role.
Skilled in Figma and prototyping tools like Protopie with experience crafting both high-level concepts and refined micro-interactions.
Expertise in visual design, ensuring consistency in color, typography, and motion.
Applies UX methodologies like service blueprints, user journeys, and usability testing to complex systems.
Designs with a systems mindset, seamlessly integrating large-scale concepts and detailed interactions.
Engages audiences and stakeholders through compelling storytelling and customized presentations.
Passionate about creating meaningful, trend-forward designs that drive impact.
Leads design strategy, ensuring alignment with brand voice and vision.
Demonstrated ability in translating complex data into clear, actionable design solutions.
Experience working reliably with diverse, cross-functional teams
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.