Portfolio Jobs

About the team

Zillow’s New Construction business is building the largest and most vibrant platform for New Construction builders and home shoppers. The New Construction Sales Operations and Program Management Team is the central hub that orchestrates complex product or sales program launches by aligning multiple teams, organizing resources, fostering effective communication, and enabling the frontline to succeed. This team is the ultimate champion of cross-team collaboration, ensuring thoughtful planning and efficient execution. With a keen eye for detail, a strong sense of operational excellence, and expert knowledge in program management, this team plays a pivotal role in the success of a fast-paced and growing sales organization. Come join us!

Join our team! We are looking for an experienced Program Manager to lead the planning and launch of complex new products and service offerings. This is a high-visibility role that leads the collaboration and work efforts across several functions and teams in order to achieve the objectives for some of the largest initiatives in the business.

About the role

As a New Construction Program Manager, you will work closely with strategy, product, and sales leadership to plan the launch and execution of new products and services. You will be responsible for maintaining project documentation that includes information about the project, timelines and task assignments, risk and dependency trackers, and communication plans. You will lead cross-functional working sessions to align on major project decisions and that individuals are completing tasks as planned. You will also help with frontline readiness by coordinating training sessions and frontline SOPS or other documentation. You are the glue that holds the project together by ensuring that everyone understands the bigger picture and their unique role in project success.

Responsibilities of this role Include:

• Coordinate implementation of product and process improvements and collaborate with partners to launch transformative programs at scale
• Own and maintain project documentation, including project overview and plans, schedules, risk and dependency trackers, communications plan, and RACI matrix.
• Hold individuals on the working team accountable to assigned tasks so that the project is making progress as scheduled.
• Navigate change in project scope as more information is uncovered, swiftly updating project plan and direction as needed.
• Become an expert in all the details of the program, acting as the go-to for questions and updates.
• Work with Sales teams and Sales Managers to prepare the frontline to understand and adopt new processes and products.
• Support operational requirements of the program by crafting process documentation or SOPS that inform the frontline on how to interact with the new product or service.
• Closely monitor success of project post-launch and send regular communications and updates to leaders.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $87,000.00 - $139,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• You have a strong track record as a Program Manager in a tech environment, with at least 5+ years of experience managing large projects or programs.
• You have excellent project management skills, including an ability to manage multiple priorities, work through ambiguous problems, and keep everyone on the same page.
• You have the ability to work in a fast-paced, agile and collaborative cross-team environment.
• You provide exceptional verbal and written communications, conveying complex ideas clearly and concisely to team members.
• You have a proven capacity to take ownership of projects, work autonomously, and lead others through change.
• You are committed to operational excellence and delivering quality work
• You have a PMP Certification or equivalent project management education

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.