Operations Program Manager



United States · Remote
Posted on Monday, June 3, 2024

About the team

At Zillow, we are deeply committed to revolutionizing the real estate industry by simplifying the home buying and selling process. Our mission is to empower millions of people across the country to unlock life’s next chapter by making real estate transactions more efficient and customer-centric. As a dedicated team of skilled product managers, program managers, engineers, analysts, and operators, we collaboratively drive the creation and rapid launch of innovative products and services. With our ambitious growth trajectory, we urgently require your specialized skills and seasoned expertise. We are actively seeking an experienced Operations Program Manager with a proven track record in client-facing program or project management. Your role will be pivotal in helping us develop and refine agent-facing products and services that not only streamline real estate agent operations but also significantly enhance transaction management. Join us in our journey to transform the industry, leveraging your analytical prowess and creative problem-solving skills to deliver exceptional results and uphold our commitment to excellence.

About the role

As a Operations Program Manager on our team, you will:

  • Collaborate directly with clients and Product/Program Managers to analyze existing processes and create new processes, tools, and playbooks that enhance operational efficiency and success for real estate agent teams.

  • Contribute to defining and executing go-to-market strategies for agent-centric products and services, aimed at improving team transactions and enhancing the effectiveness of Zillow Premier Agents and teams utilizing Zillow products to streamline real estate agent operations and transaction management.

  • Work closely with cross-functional teams to support the seamless integration and expansion of products and services, leveraging innovative automation to scale our offerings effectively.

  • Manage program timelines, dependencies, and risks, ensuring effective communication with all stakeholders and partners to align efforts and expectations.

  • Deliver clear, concise, and appropriate communication to senior management, business partners, and peers across the organization, participating in regular rhythm-of-business processes including quarterly and annual planning, monthly business reviews, and goal/OKR tracking.

  • Exercise considerable personal discretion in developing and implementing new business practices that serve both internal and external customers and partners, aiming to optimize and enhance overall service delivery and partner satisfaction.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $87,000.00 - $139,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

  • Minimum of 8+ years of proven experience in client-facing program/project/account management roles, demonstrating strong capability to lead, oversee, and drive successful outcomes in complex projects.

  • Strong project management skills are essential, including the ability to independently manage multiple priorities, navigate ambiguous problems, and effectively align business partners. Must be skilled in holding partners accountable for their deliverables, ensuring timely and quality outcomes.

  • Exceptional analytical skills are required, with a proficiency in SQL highly desirable. Prior experience as a business analyst is not mandatory but preferred.

  • Ability to think creatively to solve problems is crucial, coupled with a high attention to detail to ensure precision in every aspect of project management and execution.

  • Flexibility in thinking and execution is required; candidates must demonstrate the capability to find alternative solutions when faced with obstacles, adapting strategies and tactics as necessary to achieve objectives.

  • Clear and concise communication skills are necessary, with the ability to effectively engage and influence a wide range of partners and stakeholders, from team members to senior management.

  • No prior real estate experience is required; however, a strong interest in and commitment to revolutionizing the real estate industry is essential. Candidates should be motivated by challenges and driven to make significant impacts in new and evolving environments.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.