Senior Business Operations Manager



United States · Remote
Posted on Thursday, April 18, 2024

About the team

Zillow Group’s mission is to build the world’s most trusted and vibrant home related marketplace. Our largest business unit, Premier Agent, introduces consumers who are looking to buy or sell homes to real estate agents who can help them do so. The Business Operations/ Sales Operations team is the engine that pushes our business forward. Our team is responsible for developing sales and business strategy through operations and execution. We are strategic problem solvers that aren’t afraid to roll up our sleeves to get things done.

About the role

We are looking for an analytical problem solver with strong eye for business to join our Sales Operations team. You will be involved in a number of projects including sales headcount planning, sales compensation planning and analyses, and ongoing optimization of business policy and rules governing sales compensation to drive the success of the Sales team. You will work with senior sales leaders, as well as key cross-functional partners including Sales Finance, FP&A, Business Intelligence, Analytics, HR and HR Compensation to successfully operationalize our vision and strategy.

What you’ll do:

  • Sales Compensation Planning and Analysis: Drive major compensation plan updates and compensation eligibility (business rules) to support business strategy, including requirements gathering, options modeling, drafting plan verbiage, and facilitating implementation. Ongoing support of compensation policy strategy, which includes recurring analyses and monitoring of trends, supporting investigations around potential policy changes, and collaborating with stakeholders on compensation/policy impacts of various company initiatives.

  • Sales Compensation Data and Systems: Owner of all compensation-related data, which includes management of ongoing compensation processes, data integrations, audits, and SOX controls. This also includes partnering with internal dev teams in identifying data integrity issues, resolving bugs, and influencing improvement/bug prioritization.

  • Project Management: Lead strategic cross-functional projects end-to-end that can span 2 weeks to multiple quarters. Scope of projects can include crafting sales compensation policies to support compensation plan changes, developing new sales compensation processes to set quotas, crafting and operationalizing new compensation plans, and leading workstreams to update business line rules and policies.

  • Sales Headcount planning: Manage headcount optimization processes to support the business (such as evaluating the impact of different book sizes, backfill headcount planning, understanding the workload of a sales rep, and creation and management of headcount workload models). Ensure continuous communication with the sales leaders and clear headcount planning and reporting process to mitigate any future headcount gaps due to impact of compensation changes, attrition, leave of absences etc.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $108,600.00 - $173,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Candidates that meet most of the criteria below are strongly encouraged to apply:

  • Validated experience in Business Operations, Sales Operations, Sales Finance, Management Consulting, or a comparable field for 8+ years

  • An analytical problem solver comfortable tackling ambiguous, sophisticated opportunities and driving the analysis

  • Strong financial modeling skills, including proficiency in Excel, with ability to blend quantitative and qualitative data to make people related decisions

  • Experience with SQL, Tableau, Salesforce, and other Business Intelligence and Data Visualization tools strongly desired

  • Outstanding attention to detail, follow-through, and ability to anticipate downstream challenges.

  • Outstanding communication, interpersonal, and presentation skills with ability to use data to tell a compelling story.

  • Intellectual curiosity, with a strong desire to learn and test new insights and processes.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.