Manager, Software Development



Software Engineering
United States · Remote
Posted on Tuesday, March 19, 2024

About the team

AI and machine learning are at the heart of Zillow's services, from the Zestimate to personalized home recommendations to automated home tours! We believe in making all information transparent and providing insights that help more people get home - with speed, certainty and ease.
Zillow’s AI teams are harnessing the power of Generative AI to build services and product experiences for a seamless and convenient real estate transaction experience. The LLM Platform team is building platform services that enable usage of LLMs and multimodal models across Zillow Group businesses. We are using powerful LLMs fine-tuned and adapted for real-estate scenarios with customer trust, privacy, security, and adherence to fair housing as our strategic foundation.

About the role

We are seeking a highly skilled and motivated Senior Engineering Manager to lead the core areas of Zillow Group’s LLM Platform. You will help define Zillow’s approach to leveraging generative AI, creating innovative solutions to power impactful product and business use cases. This team will build the core platform capabilities that help bring LLM powered experiences to production overcoming the novel challenges posed by Generative AI models like unpredictability, hallucinations, cost, model speed etc. You will also own impactful use cases like deriving insights from customer calls at scale and building dialog systems that power conversational experiences.

You Will Get To

  • Lead a team of dedicated engineers in building an end to end platform for Generative AI lifecycle, from prompt engineering to RAG to fine tuning and metrics evaluation and feedback loop in experimentation and production systems.

  • Partner closely with product on the vision, strategy, prioritization and execution for the LLM Platform and Call AI Services

  • Collaborate with platform teams (AI Platform, Data platform, Human in the loop platform) to establish a shared ecosystem of platforms for end users.

  • Partner closely with our customers AI Teams in identifying platform dependencies and requirements, developing tailored solutions in the domain.

  • Collaborate with Principal engineers to design and implement solutions to achieve shared technical vision.

  • Develop strong connections across the AI teams and business teams to better align your team’s vision.

  • Stay abreast of Generative AI platform and tools trends to help all of Zillow group innovate

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $205,600.00 - $328,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

The ideal candidate will have a strong background in managing SDEs and Machine Learning Engineers. The candidate should have:

  • A degree (BS+) in Computer Science or equivalent highly technical field. Masters in Computer Science preferred.

  • 3+ years of management experience.

  • 5+ years of software engineering experience with Machine Learning products (Experience with AI Platform/ ML Ops or NLP/LLM technologies preferred)

  • Experience with backend web services and building shared solutions/platform products to challenging problems at enterprise scale.

  • Have vision and passion for Generative AI use cases and applications.

  • Excellent communication skills and a strong passion for collaboration across organizational boundaries.

  • Passionate about supporting the growth and development of their team’s careers.

  • Experience with at least one cloud environment (AWS, Microsoft Azure or Google Cloud).

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.