Mortgage Loan Underwriter



Marketing & Communications
United States · Remote
Posted on Sunday, January 28, 2024

About the team

Zillow Home Loans provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience in the real-estate transaction.

About the role

The role of the Underwriter is to conduct a thorough analysis of mortgage loan files to determine compliance with agency, company and investor guidelines to ensure salability of closed loans. Additional responsibilities include:

● Review resubmitted files and documents

● Make and issue independent and compliant loan decisions

● Enter information into Encompass LOS to document and validate the file

● Maintain company service level and turn-time standards

● Maintain confidentiality with private and sensitive information

● Respond to audits and post-closing issues on time

● Maintain working and specific knowledge of agency and investor guidelines and policies and regulatory and market changes

● Collaborate with processing staff on underwriting deficiencies and calculation errors and loan processors regarding acceptable credit documentation

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $41.65 - $66.55 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

A minimum of 5+ years of recent residential mortgage underwriting experience

● 6+ years mortgage industry experience

● Ability to Underwrite mortgage loan files for agency compliance and investor guidelines

● Experience reviewing and evaluating borrower profiles, including income documentation, personal and business tax returns, credit reports, preliminary title reports, and appraisals

● Ability to manage a large pipeline and effectively handle pressure and tight deadlines

● Strong analytical decision-making, problem-solving, prioritization of workload

● Ability to succeed in a fast-paced, high-stakes environment and maintain a high level of quality and production standards

● Strong verbal and written communication skills and able to develop and maintain professional relationships with peers and management

● Certifications preferred (FHA-CHUMS; VA-LAPP/SAR)

● Experience underwriting Jumbo loans preferred

● Experience with recent manual underwriting

● Experience in a medium to large size nonbank lender preferred

● Encompass experience preferred

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.