Senior Technical Program Manager, Data Analytics



IT, Operations, Data Science
Mexico City, Mexico
Posted on Saturday, January 13, 2024

About the team

The Data Engineering team is looking for a Senior Technical Program Manager who will lead all aspects of our backend services team towards project success. This would be a great fit for someone who is passionate about working with engineers and mentoring teams with varying levels of experience. This role is part of Zillow's Data Engineering team - a group that truly sits at the intersection of all Zillow services to drive transparency and insights through data delivery in order to drive impactful business decisions! This role will work collaboratively within Data Engineering and across our stakeholders and customers to ensure success.

El equipo de Ingeniería de Datos busca un Gerente Técnico de Programas Senior para liderar nuestro equipo de servicios backend hacia el éxito del proyecto. Ideal para alguien apasionado por trabajar con ingenieros y mentorizar equipos con diferentes niveles de experiencia. Este rol en Zillow impulsa transparencia y conocimientos a través de la entrega de datos para tomar decisiones comerciales impactantes. Trabajarás colaborativamente dentro de Ingeniería de Datos y con nuestros interesados y clientes.

About the role

You will get to manage the lifecycle and execution of some of our largest and most critical initiatives across multiple teams.

  • You will facilitate cross-team collaboration, cross-functional communication, and engineering efficiency. Responsibilities include but are not limited to:

  • You will assess risks, anticipate bottlenecks, provide critical issue management, anticipate and make tradeoffs, while balancing the business needs versus technical constraints.

  • Beyond being successful, you’ll thrive if you relish crafting clarity from ambiguity (at a company level) and you take pride in driving complex cross-team programs while aligning to company and engineering strategy.

  • Ensure performance is sustained while managing costs and budget

  • Work closely with engineering, data science, marketing, and analytics teams at Zillow

  • Define and prioritize strategic projects and shepherd them from concept to launch

  • Own and drive large and sophisticated programs, while creating transparency through project plans that are focused on value realization, while collaborating with engineers to align teams and manage dependencies

  • Maintain and report on program status and seek to optimize timely delivery

  • Update leadership and the business on progress, issues, risk, and course correction plans

  • You have a history of leading teams and a passion for working within an agile framework.

Gestionarás el ciclo de vida y la ejecución de algunas de nuestras iniciativas más grandes y críticas en múltiples equipos. Facilitarás la colaboración entre equipos, la comunicación interfuncional y la eficiencia de ingeniería. Las responsabilidades incluyen, pero no se limitan a:
  • Evaluar riesgos, anticipar cuellos de botella y equilibrar necesidades comerciales con limitaciones técnicas.
  • Garantizar rendimiento y gestionar costos.
  • Colaborar con equipos de ingeniería, ciencia de datos, marketing y análisis.
  • Definir y priorizar proyectos estratégicos.
  • Liderar programas grandes, creando transparencia y gestionando dependencias.
  • Reportar y optimizar entregas oportuna.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

  • Strong project management skills including conceptualization, driving alignment, handling timelines, and objectives

  • You love driving cross-functional, technical and sophisticated programs to achieve business outcomes

  • An ability to take large, complex projects, and break them down in deliverables that focus on value-realization for the end user/customer

  • Improve management decision-making by delivering data-driven recommendations that are aligned with organizational strategy and quarterly goals

  • You prefer to use data to make decisions, and can express yourself thoughtfully

  • You are passionate about championing great work and advocate effectively on behalf of what’s best for the customer.

  • Outstanding oral and written communication skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks

  • Highly effective communicator that enables you to earn trust at all levels and engage effectively with senior leaders

  • Ability to handle multiple competing priorities in a fast-paced environment

  • Outstanding customer relationship skills, including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet bold timelines with optimal solutions

  • Iterative approach to business delivery combined with the drive to move fast and think big.

  • Self starter and owner of learning Zillow and DE business (asks questions, reaches out to people to learn, and the like)


  • Bachelor's Degree in related field or relevant experience

  • 5+ years of proven experience working in Technical Program/Project Management in a technical setting, or similar role

  • Ability to think critically, be self-motivated, and deal with ambiguity

  • Professional application of agile methodologies, specifically Scrum

  • Outstanding verbal and written communication skills and experience interacting with both business and engineering individuals at all levels including the executive level

  • JIRA, Confluence, g suite, and Smartsheet experience

  • Prior experience with large scale migration projects is a plus

  • An understanding of Big Data and Data Analytics

  • Habilidades sólidas de gestión de proyectos.
  • Experiencia liderando programas técnicos interfuncionales.
  • Capacidad para desglosar proyectos complejos y enfocarse en la realización de valor.
  • Toma de decisiones basada en datos.
  • Defiendes un trabajo excelente y abogas por el cliente.
  • Comunicación excepcional, claridad de pensamiento y resolución de problemas.
  • Capacidad para manejar múltiples prioridades en un entorno rápido.
  • Relaciones con el cliente y enfoque iterativo.
  • Licenciatura en algún campo relacionado o experiencia relevante.
  • 5+ años de experiencia en gestión de programas/proyectos Técnicos.
  • Aplicación de metodologías ágiles.
  • Habilidades en JIRA, Confluence, G Suite y Smartsheet.
  • Experiencia en proyectos de migración a gran escala es una ventaja.
  • Comprensión de Big Data y Análisis de Datos.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.