Mortgage Loan Officer



Irvine, CA, USA
Posted on Friday, September 22, 2023

About the team

Zillow Home Loans is on the front lines of radically redefining how consumers buy, sell, and finance homes. We seek to transform the consumer mortgage experience by moving closer to the real estate transaction. We are a fun, fast-paced fintech company. Zillow Home Loans is taking big swings and it’s never been a more exciting time to join our team!

About the role

Join our rapidly growing origination team. As a ZHL Mortgage Loan Officer, we provide you leads on-demand, allowing you to focus more on your client and less on your marketing and branding. We know you'll thrive if you put customers first and believe that extraordinary customer experience is key to your success.

In this role you will:

  • Originate mortgage loans

  • Answer and manage incoming calls from customers

  • Provide exceptional customer service through timely follow up and courteous professional correspondence

  • Establish and build relationships with customers and partners such as real estate agents, etc.

  • Analyze clients’ needs in order to ensure compliance and maximum customer satisfaction

  • Consult with borrowers and guide them through the loan process from inquiry to close, including securing borrower financial/credit information and other proper documentation

  • Ensure successful completion of all assigned Mortgage Loan Officer Training and Licensing activities

  • Understand and comply with current requirements of applicable federal and state laws and regulations

  • Maintain in-depth knowledge of available loan programs including FHA, VA, Conventional, ARM, Jumbo, etc.

  • Successfully structure loans for fulfillment partners to underwrite, process, and fund

  • Collaborate with team members and share best practices

  • Perform other duties as assigned

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $12.96 - $20.70 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

  • Active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)

  • Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)

  • This role requires the collection, storage, and use of your voiceprints (records of speech).

  • 1+ years of mortgage sales experience (required)

  • 2+ years of sales, call center, and customer service experience highly preferred

  • Associates or Bachelors degree preferred

  • Financial/business background preferred

  • Proficient in Microsoft products such as Outlook, Word, and Excel

  • Passionate about client relationships and consultative selling; you like connecting with people and refining recipes for success, and believe in changing people’s lives for the better

  • Confident working in a phone sales environment and able to clearly and effectively communicate over phone, email, text, etc.

  • Highly motivated by a make what you earn environment with uncapped income potential

  • Competitive, energetic, and positive; you stay motivated and know how to win, regularly hitting your goals and winning awards

  • A team player who thrives in a collaborative environment

  • Possess excellent time management and organization skills, with the ability to multitask

  • Flexible and adaptable; you learn quickly, share knowledge, and are consistently looking to learn and improve

This role has been designated as an Office-based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, their designated ZHL branch location.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.