Training Delivery Executive
Philippines
Posted on Aug 25, 2026
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel
About the Role
As a Training Delivery Executive at Zepz, you will hit the ground running to deliver and evaluate training programs that support the development of Customer Care and Operations teams. This is an immediate-impact role for a trainer who can take ownership of training classes from day one with minimal hand-holding. You will collaborate closely with Customer Care management, quality teams, and wider operations to identify training needs, deliver high-velocity onboarding, offload core training tasks from leadership, and drive continuous learning initiatives across teams.
What you bring to the table
Training Delivery & Facilitation
Nice to have / Bonus points if you have:
AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel
About the Role
As a Training Delivery Executive at Zepz, you will hit the ground running to deliver and evaluate training programs that support the development of Customer Care and Operations teams. This is an immediate-impact role for a trainer who can take ownership of training classes from day one with minimal hand-holding. You will collaborate closely with Customer Care management, quality teams, and wider operations to identify training needs, deliver high-velocity onboarding, offload core training tasks from leadership, and drive continuous learning initiatives across teams.
What you bring to the table
Training Delivery & Facilitation
- Conduct engaging, effective sessions for new hires, upskilling programmes and product/process updates — moving quickly when the business needs it.
- Deliver regular sessions on knowledge and soft skills to maintain high-quality standards across teams.
- Keep trainees updated on process changes that affect internal and external customers.
- Use a blend of delivery methods — instructor-led, virtual, on-the-job, and self-paced/microlearning — to fit how people actually learn today.
- Design, update and implement timely, results-oriented training with measurable outcomes tied to business KPIs, not just completion rates.
- Collaborate with stakeholders to build customised training for new initiatives or market-specific needs.
- Use AI-assisted authoring and content tools where they speed up build time or improve personalisation, while keeping quality and accuracy high.
- Conduct Training Needs Analyses using feedback from Quality, Team Managers and other departments — to target real skill gaps.
- Evaluate training effectiveness against performance data and develop innovative fixes where it's falling short.
- Collaborate with management across Operations to give direct, constructive coaching and feedback.
- Support the Quality team with comprehensive skills development, including side-by-side coaching and instant feedback.
- Record training interventions accurately on the LMS or designated platform.
- Coordinate training schedules with management to meet business needs.
- Prepare clear reports on training activity and results, aligned to departmental goals.
- Stay current on training tools and keep sharpening your own facilitation skills.
- Engage with live calls and chats to stay current on processes, tools and systems.
- Gather and share feedback and suggestions for training improvements — treat mistakes as fast learning loops.
- Conduct quality audits as needed and manage special projects as assigned.
- Ensure training programmes comply with regulatory requirements and industry standards.
Nice to have / Bonus points if you have:
- Experience in training delivery, facilitation, coaching, or learning and development.
- Background in creating training materials, assessments, and learning resources.
- Strong presentation skills and the ability to deliver engaging learning experiences.
- Familiarity with adult learning principles and training best practices.
- Experience collaborating with Operations, Quality, or other teams to address performance gaps.
- Ability to use data and feedback to improve training effectiveness.
- Knowledge of customer service environments, products, and processes.
AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:
- A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
- Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
- Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
- Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
- Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.