Product Director - Mobile App Experience



Lancaster, OH, USA
Posted on Thursday, March 21, 2024

About Zepz

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.

Our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries in 2022. We operate over 5,000 money transfer corridors worldwide and employ over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents.

Our vision is to create a world that celebrates migrants’ impact on prosperity, at home and abroad. Our purpose is to unlock the prosperity of cross-border communities through finance and technology.

Our Commitments:

  1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
  2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
  3. We have a bias to action - We get to first outcomes quickly, iterate and learn.
  4. We strive to be better - We may make mistakes, but always learn from them.
  5. We are inclusive - to better reflect and serve our users.

Location: US / Canada (EST Eastern Standard Time Zone preferable)

About the role:

We are changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants in Africa, Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product – this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way.

We hire bright people who can work autonomously and make the right decisions. We are looking for an ambitious, results-driven and industry-experienced Product Director to help drive the business forward. If you are a perceptive leader, enthusiastic problem-solver and strong communicator we look forward to meeting you!

What you will own:

Reporting to VP of Experience, Product, you will:

  • Drive product strategy and execution to increase conversion and engagement with the WoldRemit app
  • Lead the cross-functional domain efforts to drive activation, adoption, and loyalty for the WorldRemit brand
  • Lead a team of 2-3 Product Managers Ensure that product vision, roadmap, and features are aligned with Zepz mission and overall business strategy
  • Advocate for the customer, collaborating with other functions in and outside of the product and engineering organisation to develop, prioritize and launch product initiatives that improve the customer experience
  • Manage the product lifecycle from concept to launch.
  • Identify trends and opportunities to enhance the product by building end-to-end understanding of core customer remittance needs, and the competitive and industry landscape that WorldRemit plays in.
  • Leverage data to make and influence product decisions on priority and tradeoffs.Drive hypothesis and data-driven experimentation to improve conversion through activation and repeat transfer funnels in the app.
  • Deliver user experiences that are engaging and intuitive
  • Monitor domain and product performance as well as user feedback to ensure the product meets customer needs
  • Improve product ways of working around product backlog management, prioritization, definition, planning and delivery
  • Foster a strong team culture aligned with the ZEPZ commitments.

What you bring to the table:

  • 10+ years of progressive leadership in product managementExperience in managing a product management team Bachelor’s degree preferred, MBA a plus but not required
  • Experience managing consumer-facing mobile app products and experiences in a scrum Agile environment
  • Proven track record of delivering measurable improvements in-app or web funnel conversion
  • Practical knowledge of activation, engagement, and retention strategies
  • Strong understanding of data, fluent with defining and tracking product metrics of success, as well as tying product metrics of success to company KPI’s
  • Proven track record of driving hypotheses and data-driven experimentation (A/B testing)
  • Great attention to detail, able to juggle multiple projects and priorities at a time
  • Hands-on, self-starter, willing to roll up your sleeves to drive initiatives with little oversightEffective communicator and collaborator, able to navigate complex relationships to get the job done

Bonus points if you:

  • Have direct experience in delivering and optimizing Loyalty programs that drove measurable results in adoption and retention
  • Have direct experience in fin-tech industry, especially payments and remittance Have experience in driving improved standards for Agile ways of working i.e. backlog management, grooming, refinement, sprint reviews etc.

What we offer you:

Please note that the benefits below will apply to Full-time roles.

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don’t worry - the Talent team can let you know what is available for you specifically:

  • Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance!

  • Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.

  • Retirement: We offer pension schemes to help you plan for and secure your future.

  • Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.

  • Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire. Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.

In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!

Why choose Zepz?

  • Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.

  • We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

  • We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

  • At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.