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About Us

We’ve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year! In 2024, we celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Award. We’re just getting started! Our phenomenal team of people is at the heart of everything we do — we’d love to have you join us!

About The Role

The Product Operations Lead is a hands-on operational role focused on facilitating governance and evolving delivery practices. They work across the organization, including with product, engineering, legal, security, client experience, marketing, and sales teams, to ensure alignment and compliance processes are practical and embedded in how product teams work. They play a central role in shaping delivery practices as the organization evolves and in building AI-powered enablement tools and processes that increase the product team's effectiveness.

Key Responsibilities

• Lead governance facilitation across the product lifecycle, partnering with legal, security, and privacy teams to ensure risk assessments, privacy assessments, and AI governance reviews are streamlined and consistently applied; develop and maintain governance playbooks, templates, and workflows that give product teams the risk and compliance information they need to make informed trade-offs

• Play a central role in evolving delivery practices, researching and recommending approaches that emphasize speed, collaboration, and iterative value delivery; coach teams through transitions

• Partner with the Director on strategic initiatives including cross-department alignment, operating model evolution, vendor and tool evaluation, and organizational enablement

• Support internal alignment rituals such as portfolio reviews and cross-team showcases, ensuring they surface the right information for decision-making and translate into action

• Identify opportunities to use AI to automate governance workflows and build enablement tools that give product managers faster access to data, templates, and resources; ensure these tools have polished interfaces and integrate with the company's existing systems so they are actually adopted; build and iterate hands-on

• Facilitate cross-functional coordination between product teams and go-to-market partners, ensuring launch readiness, release communication, and feedback loops are effective

• Create and maintain product operations playbooks and resources; contribute to operational metrics development and analysis

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
  

Required Skills and Experience

• 5+ years in product operations, agile coaching, program management, or a closely related role

• Bachelor's degree or equivalent practical experience

• Strong understanding of agile principles and delivery practices across multiple frameworks; certifications are welcome but not required

• Demonstrated experience facilitating governance, compliance, or risk management processes within product development

• Proficiency using AI tools to automate workflows and build lightweight enablement tools; attention to interface quality and system integration so tools are adopted rather than shelved

• Strong facilitation and change-management skills with experience leading workshops, retrospectives, and cross-functional alignment sessions

• Experience working with legal, security, or privacy teams in a product development context

• Excellent communication skills; able to translate complex governance requirements into practical guidance

• Self-starter comfortable working independently while coordinating with a distributed team
  
  

Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $100K - $110K and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations.

At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.