We’ve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year! We’ve also celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Awards. And, we’re just getting started! Our phenomenal team of people is at the heart of everything we do and we’d love to see you join us!

About the Role

In this role, you will collaborate with low-spend clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship driving retention, upsell and cross-sell efforts.

Key Responsibilities of the Role

Building strong relationship with low-spend clients in an effort to drive sales on other Watermark product solutions
Driving pipeline by creating and uncovering sales opportunities for existing client accounts through well-planned
demand generation efforts
Collaborating with CSM manager on account strategy, demand generation activities, execution plans and results
Collaborating with other Client Success Managers and current clients to drive adoption and ensure achievement of
the client’s goals and objectives with Watermark platforms
Action planning and aligning internal resources to ensure client needs are met
Building trusted relationships with key client stakeholders
Supporting clients in effectively driving change on their campuses
Partnering with Sales to drive expansion through cross and upsell opportunities
Identifying risks that manifest within your client portfolio and initiating playbooks
Documenting client information, activities, and interactions
Creating services opportunities by introducing Academy training and Services packages
Participating in the implementation phase as needed as strategic consultant
Meeting with manager regularly to discuss challenges, risks and opportunities
Contributing to the growth and development of a world class CSM team

Key Requirements For the Role

1-2 years prior experience growing a portfolio of clients including upsell and cross-sell
Bachelor’s degree in business or a related field
Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks
Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
Preference for those with experience in Sales or Account Management
Preference for those who possess knowledge of higher education processes and culture
Experience presenting to audiences of all sizes, both in-person and virtually
Willing and able to travel periodically (3-4 trips, annually)
A high level of competence in communication, critical thinking, reasoning, as well as computer skills

Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $65K - 70K (with a $30K commission potential) and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations. Candidates must prove authorization to work in the US.

At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

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