Commissions Analyst

Role Summary

The Commissions Analyst is responsible for supporting the administration, calculation, validation, and reporting of sales commission payments. This role partners closely with Sales, Finance, Payroll, HR, and Revenue Operations to ensure commission calculations are accurate, timely, compliant with compensation plans, and clearly communicated to stakeholders.

Key Responsibilities

• Calculate, validate, and process commission payments in accordance with approved sales compensation plans and payout schedules.
• Review commissionable transactions, bookings, revenue, quota attainment, credits, adjustments, and exceptions to ensure accurate payouts.
• Research and resolve commission inquiries, disputes, and statement questions from sales representatives and sales leadership.
• Partner with Sales Operations, Revenue Operations, Finance, Payroll, HR, and Accounting to reconcile data and support timely commission processing.
• Maintain commission data, plan documents, participant eligibility, territory assignments, quota information, and crediting rules.
• Prepare monthly and quarterly commission reporting, variance analysis, accrual support, and payout summaries for business stakeholders.
• Perform audits and quality checks to ensure data integrity, policy compliance, and adherence to internal controls.
• Support compensation plan implementation, system testing, process documentation, and annual plan rollout activities.
• Identify opportunities to improve commission processes, reporting accuracy, automation, and stakeholder experience.
• Handle confidential compensation information with discretion and professionalism.

Required Qualifications

• This role requires flexibility to work night shifts to support business operations and collaborate with global teams, including overlap with California business hours (8:00 PM–5:30 AM IST, corresponding to 8:00 AM–5:00 PM Pacific Time)
• Experience in commissions, sales compensation, finance, accounting, revenue operations, sales operations, or business analytics.
• Strong analytical skills with the ability to review large datasets, identify variances, and resolve discrepancies.
• Advanced Microsoft Excel skills, including lookups, pivot tables, formulas, and data validation.
• Strong attention to detail, accuracy, organization, and follow-through.
• Ability to communicate clearly with sales representatives, managers, and cross-functional partners.
• Ability to manage deadlines during monthly or quarterly commission cycles while balancing multiple priorities.
• High level of integrity and discretion when working with sensitive compensation data.

Preferred Qualifications

• Experience with commission administration platforms such as Xactly, CaptivateIQ, SAP Commissions, Anaplan, or similar tools.
• Experience with Salesforce or other CRM systems.
• Familiarity with sales compensation plan design, quota crediting, bookings, revenue recognition, and commission accounting concepts.
• Experience supporting SOX controls, audit requests, reconciliations, or process documentation.

Key Competencies

• Analytical thinking and problem solving
• Accuracy and attention to detail
• Customer service mindset when supporting sales teams
• Clear written and verbal communication
• Process improvement orientation
• Ability to work cross-functionally and influence without authority
• Comfort working in a fast-paced, deadline-driven environment

Working Relationships

This role works closely with Sales, Sales Leadership, Finance, Payroll, Accounting, HR, Revenue Operations, and Business Systems teams. The Commissions Analyst serves as a key point of contact for commission-related questions and helps ensure alignment between compensation plan intent, system configuration, business data, and payout execution.