Billing Operations Analyst



IT, Operations
Vancouver, BC, Canada
Posted on Thursday, May 16, 2024

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

  • Comprehensive Benefits: Health, dental, vision, retirement plans with company match, PTO, parental leave and an education & training fund ($1,000 local currency annually). Benefits vary by geography and will be discussed in more depth during the interview process.
  • Flexible Hybrid Working Environment: Our offices provide weekly lunches, delicious coffee and frequent social events. Dedicated parent rooms, gyms (in some locations), lounge spaces and flexible workstations create an environment that supports your well-being.
  • Wellness: We provide a variety of workshops, wellness events and a free subscription to the Headspace app to help our team members perform at their best.
  • Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

The Billing Operations Analyst will report to the Corporate Controller and support operational oversight of billing systems, processes, and procedures. You will have working knowledge of internal controls, and will be primarily responsible for developing processes to ensure complete and accurate pricing and packaging combinations are appropriately reviewed, approved, and captured. The Billing Operations Analyst role involves a mix of leadership and independent work. Success in this role will require effective communication and coordination with cross-functional stakeholders, such as Sales, Customer Success, Data Science, and Finance.

Primary Duties and Responsibilities:

  • Maintain key billing information required for accurate and timely invoicing.
  • Lead the identification, assessment, and documentation of business requirements, processes, and workflows throughout the quote-to-cash process.
  • Evaluate and streamline existing processes to improve efficiency and enhance the quality of billing data from which accurate invoices can be prepared.
  • Work with stakeholders on the efficiency of our quote-to-cash tech stack and develop recommendations for enhancements or replacements.
  • Assist with ad-hoc tasks as required.

Key/Technical Skills:

  • Intermediate to advanced level of proficiency in Excel, data analysis tools and techniques such as AWS Redshift or SQL, and other data visualization platforms (e.g., Tableau).
  • Understanding of effective data governance principals.
  • Ability to learn quickly and understand complex business operations.
  • Commitment to quality and strong attention to detail.
  • Excellent written and verbal communication skills, with the ability to convey complex information to non-technical stakeholders.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proven abilities in project delivery, generating workflows, and process documentation.

Education and Experience:

  • Post-secondary education in Business or related field (e.g., Finance, Computer Science, Data Science).
  • Minimum 5 years of relevant experience in roles such as finance/accounting, internal audit, business analyst, or revenue/billings analyst.
  • Experience with usage-based pricing models preferred.
  • Experience in a high-growth environment or tech start-up is considered an asset.
  • Familiarity with revenue recognition rules (ASC 606 or IFRS 15) is considered an asset.

Pay Transparency (Vancouver)

We take a market-based and data driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location and scope.

Please view the salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience and location.

Annual Salary
$75,000$95,000 CAD

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.