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Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

About the role

Within our Operations organization, we are looking for a Business Analyst who combines strong analytical expertise with project management skills to help us scale smarter and faster across our 3 key departments: Quality, Compliance & Fraud, Sales Administration & Onboarding and Special Missions.

This is a hands-on, high-impact role for someone who loves diving deep into data, turning insights into strategies, and driving cross-functional initiatives to execution.

What you will do

• Lead analysis-driven projects: identify opportunities, validate hypotheses with data, and translate results into clear business actions.
• Gather, document, and analyze business requirements, turning them into clear project scopes and actionable plans.
• Use SQL (mandatory) and Python (preferred) to validate assumptions, measure performance, and uncover insights that guide business decisions.
• Build dashboards, reports, and monitoring tools that bring visibility to KPIs and operational performance.
• Partner with cross-functional teams (Sales, Customer Operations, Finance, Product, Security, Legal) to design and implement scalable solutions that improve efficiency and reduce risk.
• Support fraud detection projects by developing models, rules, and monitoring frameworks, while also contributing to other operational excellence projects.
• Continuously improve and automate processes by leveraging data and technology.
• Provide analytical support to leadership to evaluate new initiatives, measure results, and recommend actions.
• Contribute to the development of best practices, methodologies, and documentation for the Operations organization.
  
  

Who you are

• Bachelor’s degree in Engineering, Business, Economics, Statistics, Computer Science, or similar.
• 2+ years of experience in data analysis, operations, fraud, consulting, or a related role.
• SQL expert (mandatory) – able to query large datasets and optimize queries.
• Python skills (preferred) – experience with pandas, data visualization, and automation scripts.
• Strongly analytical with a problem-solving mindset and the ability to transform data into actionable strategies.
• With a project management mindset – able to define requirements, manage stakeholders, and ensure delivery.
• Required soft skills: results-driven, excellent communication skills, proactive, curious and able to adapt in a moving environment, humble and eager to learn, team player
• Previous experience with Salesforce is a plus
• Fluency in English and Spanish (written and spoken).
  
  

What we offer you

😄 An awesome team (not everybody like our jokes, but we try our best)

⚖️ Flexible working environment (2 days home office per week)

💸 Rewarded internships

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️‍🌈 Highly inclusive working environment

🎓 Continuous learning and development programs

⏳ A program dedicated to help you have the best work/life balance

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

🎤 Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

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