Senior Commercial Account Manager



Sales & Business Development
New York, NY, USA
Posted on Saturday, April 13, 2024

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is looking for a Senior Commercial Account Manager of Strategic Partnerships, with experience in account management, business development, content licensing and/or affiliate solutions to join our growing Commercial Strategy team. Primary responsibilities will be anchored in the daily stewardship and problem solving for active accounts mapped to our content and data licensing partners. This person will also lead licensing negotiations for new, turnkey opportunities.

This role requires the ability to operate with a high level of autonomy, collaborate with various cross functional teams. Given the technical nature of the role, this person should also have experience collaborating with engineering and product teams related to API implementation and reporting. The role will report directly to the Head of Business Development.

What You’ll Do:

  • Manage all day-to-day account management and execution needs for Syndicated Meta partnerships. Serve as clients’ primary point of contact to answer questions, run reporting, provide guidance on best practices and troubleshoot any issues.
  • Lead the end-to-end sales strategy and negotiation process for turnkey licensing opportunities across business development (licensing opportunities as priority).
  • Serve as a consultant to Account Executives for their non-priority content licensing opportunities.
  • Support the Head of Business Development in the evaluation and pitch strategy related to priority/customized partnerships currently licensing Tripadvisor data or actively exploring a data partnership.
  • Liaise with sales, product, engineering, Content Solutions General Manager and other teams to lead solutions, pitch strategies and executional problem solving as needed. Collaborate with the Head of Business Development for leadership assistance for less turnkey, more complicated efforts.
  • Liaise with the legal team to formulate and finalize contracts for all assigned, non-complex, licensing opportunities. Negotiate partnerships fairly and ensure standards and compliance meet Tripadvisor corporate expectations.
  • Lead, advise and support our partners in the implementation stage of their integration, including but not limited to, best practices, brand guidelines, weekly update calls, technical troubleshooting and testing by representing the Tripadvisor values.
  • Identify areas to optimize existing integrations through data/competitive set analysis and quarterly partner business reviews. Execute against initiatives to reach and exceed target metrics.
  • Maintain an accurate and organized overview of all of your account details and initiatives. Monitor and provide necessary information related to weekly pipeline and forecasting efforts.
  • Advise leadership on opportunities to drive more efficient internal operational processes.

Skills and Experience:

  • 5+ years’ experience in business development or account management at a leading hospitality, media or technology brand.
  • Bachelor’s Degree, or equivalent
  • Experience at building and growing client relationships through positive communication, honesty and trust.
  • Demonstrated ability to close deals and think creatively around consumer needs, partner opportunities and potential solutions.
  • Experience with cross-functional teammates to ensure client deliveries are defined, scoped and delivered within expected timeline. This includes: product, engineering, legal, finance, accounting, and other counterparts.
  • Foundational knowledge of and experience with technical integrations (API feeds, wireframes, etc.), and enjoys problem solving and utilizing digital products to ensure successful project implementation.
  • Target driven and proven self-starter with the ability to deliver on commercial targets through own efforts. Track record of exceeding targets through growing existing and signing new strategic accounts.
  • Excellent prospecting, negotiation, presentation and analytical skills to ensure partnerships are secured and executed with optimum performance.
  • Ability to utilize different data sources and reporting tools to identify areas of improvement.

The salary range for this role is $90,000 to $105,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request . Please include the job requisition number in your message.