Senior System Administrator - Zendesk (f/d/m)

Trade Republic

Trade Republic

IT
Lehi, UT, USA
Posted on Thursday, December 14, 2023

DESTINATION FOR GREAT TALENT


At Trade Republic, we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe, with users holding over €6 billion on our platform.

We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for everyone across Europe to put money to work.



ABOUT THE TEAM

We are on a mission to build world-class operations for Trade Republic. Our Performance Management and Tooling team ensures that efficiency and customer satisfaction become a reality through automation and data. The team works on a wide range of projects from defining our general system architecture to optimisation of individual processes.

Our Performance team isn't here to maintain existing systems but to drive the development and management of world-class products from inception to delivery.

Being successful in Operations at Trade Republic means you:

  • Dig deep and solve our toughest problems to continue Trade Republic’s success
  • Get your hands dirty and are not afraid to challenge the status quo
  • Think big and continuously deliver impactful results for our employees and customers
  • Work collaboratively with all departments to design integrated, scalable solutions
  • Lead by example and with our values, not by title or org chart

If this team sounds like a great fit, continue reading to find out more about the things you will be working on!



WHAT YOU’LL BE DOING

  • Review and elevate our current infrastructure of Customer Service tools to improve scalability and break down silos between internal functions
  • Advise on and support the design and implementation of processes in Customer Service boosting automation, efficiency and customer satisfaction
  • Design and maintain a flexible permission framework for a diverse set of Operations tools
  • Set up end-to-end monitoring of customer related processes
  • Troubleshoot in case customizations break down and further improve our system from your learnings
  • Collaborate in cross-functional teams and interact with internal stakeholders from all departments including Product/ Engineering, Operations, Legal/ Compliance, Customer Service
  • Drive strategic decisions by independently collecting, preparing and analyzing information on internal and external processes and manage projects that are crucial for Trade Republic’s growth
  • Further develop your data analysis, project management, communications, stakeholder management and leadership skills
  • Become part of a thriving, diverse and fun team that will help you grow professionally and personally



WHAT WE'RE LOOKING FOR

  • You have graduated from a top-tier university with a Bachelor’s or Master’s degree, ideally in Business Informatics / Computer Science
  • You have around 3-5 years of work experience in a fast-paced environment (high growth startup, leading management consulting firm or investment bank)
  • You have experience with administration and customization of Zendesk
  • You have excellent attention to detail and enjoy working with data to support your decisions
  • You can break complex problems into smaller ones and are able to draw clear conclusions and formulate efficient action plans
  • You have good knowledge of Python and experience building automations in a professional environment
  • You develop guidelines and standard operating procedures for all business processes - your job is not done until it’s documented
  • You understand business requirements for internal processes and define and implement the required infrastructure to support automation



WHY YOU SHOULD APPLY NOW

At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.

You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!