Senior Technical Program Manager
Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a seasoned Senior Technical Program Manager (TPM) to drive and enhance the efficiency, execution, and cross-functional alignment of complex R&D initiatives. As a TPM, you will play a pivotal role in shaping program strategies, establishing best practices, and delivering high-impact programs that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast’s ambitious roadmap.
A day in the life (Responsibilities)
- Execution Excellence: Drive execution for major cross-functional programs, ensuring timely, high-quality delivery. Employ advanced forecasting, risk management, and intake strategies to mitigate potential delays and dependencies.
- Diving Deep: Quickly understand the scope, requirements, and risks associated with new and existing programs. Be ready to dive deep into technical and operational details, rapidly get up to speed, and identify and mitigate potential risks to ensure smooth program execution; all while being able to keep the big picture in mind.
- Stakeholder Partnership: Cultivate strong relationships with stakeholders across R&D, Product, and Engineering, including senior leadership, collaborating on feature planning and resource allocation to ensure strategic alignment and operational efficiency.
- Adaptable: Able to “the Toast way” and to adapt to change and iterate quickly; comfortable recalibrating plans, processes, and stakeholder expectations in complex and ambiguous environments
- Technical Leadership and Guidance: Leverage your technical fluency to guide teams, establishing best practices and fostering continuous improvement. Encourage innovation within program teams by setting technical fluency standards and facilitating professional growth.
What you'll need to thrive (Requirements)
- 7+ years of experience in technical program management and working with product/feature teams, with a proven record of managing and delivering complex cross-functional programs in a tech-driven environment.
- Deep background in the software development lifecycle (SDLC) and strong technical fluency.
- Demonstrated ability to build strategic frameworks and standardize processes for high-impact delivery across multiple programs.
- Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical and non-technical partners.
- Results-oriented with a strategic mindset; proven ability to drive multiple programs to successful completion with a sense of urgency.
- Strong problem-solving skills, combined with the ability to make data-driven decisions and communicate insights clearly.
- Highly adaptable, iterative, and feedback-driven; demonstrates comfort changing direction quickly and embracing challenges as learning opportunities for continuous improvement.
- Comfortable using AI and eager to continue learning how to leverage its power and explore its potential.
- Self-starter who thrives both independently and as a cornerstone of a high-performing team.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Insatiably Curious: A perpetual learner, always exploring cutting-edge tech, AI, organizational psychology, and the dynamic food industry.
- Trust Builder: Understands the importance of building trust to better work towards outcomes and bringing everyone along.
- Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, Jira, etc.).
- CRM Experience: Experience working on CRM platforms or CRM-adjacent programs (e.g., Salesforce, customer data platforms, sales or support tooling), particularly in cross-functional or platform-scale initiatives
- Third Party Management: Experience with 3rd-party management/engagement and building strong partnerships.
- Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems.
*** This is a hybrid role requiring in-office presence two days per week ***
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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