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Candidates must be able to travel extensively to 3PL warehouse located in Leicestershire, UK.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This is a manager position that will:

• Serve as a key interface between Toast and 3PL partners for forward and reverse logistics operations in the UK/Ireland markets
• Support the sustained performance management of fulfilment operations at third party partners
• Cultivate trusted relationships with logistics partners at both the management and operational levels in order to appropriately drive desired outcomes
• Ensure Toast Hardware Operations objectives are met to ensure continued end customer satisfaction, adhering to financial objectives and achieving operational excellence in service levels.

About this roll* (Responsibilities)

• Responsible for the development and management of key performance indicators for fulfilment of hardware orders and also ensuring partners are set up to achieve these metrics consistently
• Own the cost and performance management of all fulfilment operations at 3PL site as well as delivery performance of orders to Toast customers
• Troubleshoot and resolve delivery exceptions and manage carrier partnerships. Seek continuous improvement in delivering Toast hardware to delight customers. Escalate issues to appropriate parties as needed while also providing options to mitigate
• Responsible for managing 3PL inventory processes via detailed exploration and understanding of the requirements across all internal teams at Toast (i.e. Accounting, Planning, NPI, Finance, Product, Quality, and Business Technology)
• Accountable for the on-going operational excellence of 3PL partner for all transactions including inbound receiving, production/configuration, returns processing and vendor shipments. This includes inventory reconciliation, and managing for accuracy, availability and quality
• Manage inventory quality procedures including inventory disposition in available, QA hold and scrap
• Support systems and cycle count true up between Toast ERP and our 3PL partner sites.

Do you have the right ingredients*? (Requirements)

• 5+ years of progressive experience in Fulfilment and Delivery operations management
• Subject Matter Expertise in fulfilment operations
• Experience working with Warehouse Management Systems, TMS and ERP systems like Netsuite
• Must have ability to analyse operational problems, and clearly present recommendations to resolve
• Strong project management and planning skills
• Strong negotiation and relationship management skills
• Must demonstrate attention to detail and bring a results driven approach with ability to drive solutions across multiple cross-functional teams
• Proven ability to collaborate effectively in a dynamic environment, and to adapt while focusing on departmental goals and objectives
• Able to travel extensively to 3PL warehouse located in Leicestershire, UK.

Special Sauce* (Nice to Haves)

• Technical projects implemented related to distribution/fulfilment
• Global logistics experience (EU or other region experience)

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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