Product Lead, AI (Sous Chef)



Software Engineering, Product, Data Science
United States · Remote
Posted on Wednesday, June 26, 2024

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the Product Lead for Sous Chef, an AI assistant tailor made for restaurants, you’ll work closely with leads in Design, Engineering, AI, Data Science, and with a team of dedicated engineers to design, launch, and scale how we’re putting AI to work for our customers. We’re a scaling team in the midst of building the strategy and vision of AI-led products at Toast. We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration.

Who you are:

You are obsessed about customers and their needs. You love solving complex problems and are at the leading edge of new technology and its applications. You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs, technical understanding, and product vision into world-class experiences. You love to go deep with the team and get your hands dirty, and can also operate as a leader within your company.

You have a proven track record of building and shipping experiences that include user-facing surfaces as well as platform components. You understand the power of generative AI, the different user interfaces made possible by AI, and the ways in which new technologies can transform existing use cases and customer needs.

About this roll*:

  • Own and drive the roadmap for Toast’s AI assistant, reimagining how restaurant managers operate and how we build to support them using AI
  • Work closely with designers, developers to concept, prototype, ship, measure, and improve products that directly improve outcomes for restaurants
  • Define both product strategy and detailed product requirements while helping define the way we build with AI internally
  • Research and get to know customers (internal and external) directly through close collaboration with sales and customer success, customer care including joining sales and customer care calls
  • Champion customer needs internally by building strong relationships horizontally and vertically within Toast
  • Work as a part of the AI leadership team within Toast

Do you have the right ingredients*?

  • Experience as a principal product manager, including working with data science and generative AI
  • Experience working on developing and launching products on mobile and web
  • A proven track record of working collaboratively and effectively with cross-functional teams
  • Passion for and knowledge of AI
  • Entrepreneurial mindset and ability to create a compelling product vision and define, spot, and grow product market fit
  • Take ownership of scaling a product, including setting, measuring, and optimizing the right metrics
  • Guide and educate members of R&D on how to build with new technologies, including how to set patterns and frameworks that work across products

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

*Bread puns encouraged but not required

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$146,000$234,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact