Senior Manager, Payments Optimization



United States · Remote
Posted on Thursday, June 6, 2024

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are seeking a highly motivated leader to join the Toast Payments team and play a key role in our continued growth and making data-driven improvements. The Payments Optimization, Senior Manager will be responsible for identifying and providing valuable insights in payment processing optimization and driving improvement, both internally to Toast and for our customers. Toast processes billions of dollars every year and this role will drive high impact decision-making through analysis, reporting and strategic guidance. This role will have substantial leadership exposure and deep partnerships with Strategic Finance, Business Intelligence, Product, Strategic Alliances, Operations and New Ventures. We are eager to meet driven candidates who crave impact, want to experience working in a hyper-growth environment and are ecstatic to find needles in a big-data haystack that generate improvements for our customers and the Company.

About this roll* (Responsibilities)

  • Keep a firm pulse on the acquiring industry and be the go-to expert on interchange and network programs
  • Oversee monitoring and drive insights into payment processing costs in near real-time, in partnership with Product, Engineering, BI, Strategic Finance, Data Science and Payment Operations teams
  • Define core data sets and schemas, as well as visualizing and tracking key metrics
  • Run impactful inferential analyses and data investigations to identify recurring patterns, root causes, and propose actionable solutions
  • Design and interpreting experiments to measure the impact of new Fintech offerings by Toast
  • Communicate analyses and data-backed recommendations to stakeholders
  • Experience leveraging data insights into storytelling for business stakeholders
  • Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches

Do you have the right ingredients*? (Requirements)

  • Bachelor’s degree in Engineering
  • 7+ years of relevant experience in Analytics
  • Experience and strong interest in complex payment processing implementations
  • Experience with complex data analysis using SQL, dash-boarding using Looker / Tableau (or) other visualization tools
  • Sharp analytical skills and attention to detail-ability to dig into large amounts of data and distill actionable insights
  • Ability to work with and navigate cross-functional and global teams
  • Strategic thinking skills with ability to put complex ideas into clear frameworks
  • Ability to balance getting things done with platform stability

Special Sauce* (Nonessential Skills)

  • Experience with a statistical programming language (e.g. R, Python)
  • Masters degree in Analytics

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at


The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$138,000$221,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact