IT Systems Administrator, SaaS Operations



IT, Operations
Chennai, Tamil Nadu, India
Posted on Tuesday, June 4, 2024

IT Systems Administrator, SaaS Operations

The IT Operations department at Toast is working diligently to improve and mature our processes and procedures in order to support our growing Toast employee’s needs. The SaaS Ops team, within the IT team, is responsible for administering, maintaining, and deploying the collaboration and communication tools that our Toast employees utilize to perform their work. Our cloud based infrastructure is continuously growing and we are hiring a new SaaS Ops Administrator to help balance the demanding workload.

This administrator will be expected to have a strong understanding of IT SaaS Ops procedures and policies, and also have strong communication and collaboration skills. This role will require constant cross collaboration work with peer teams, business application owners, and vendors. The administrator is expected to be able to communicate in a range of styles from highly technical to non-technical business administrative discussions. This administrator will work alongside a team of highly motivated, creative, and passionate individuals who are always looking for ways to support and improve the lives of our users.

Must have experience

  • Okta
    • Experience implementing SSO and lifecycle management (SAML, OIDC, OAuth, SCIM)
    • Experience building access policies and controls
    • Experience with Okta expression language and building group rules
    • Experience with Okta Workflows and interacting with Okta APIs
  • Google Workspace
    • Experience administering users, groups and licensing
    • Experience managing workspace policies, settings and email routing
    • Experience with Chrome browser management
    • Experience with building integrations and interacting with Google Workspace APIs
    • Experience with investigation and log discovery
  • Slack Enterprise Grid
    • Experience troubleshooting and administering users & channels
    • Experience creating and maintaining policies
    • Experience managing Slack apps/integrations
    • Experience interacting with Slack APIs
  • Zoom Video Conferencing
    • Experience with user and license management
    • Experience with 3rd party integrations
  • Familiarity with REST & HTTP APIs, JSON and sequential workflow building
  • Collaborating with technical and non-technical partners and peers to improve SaaS experiences for our users
  • Serving as a point of escalation for the IT Support team on SaaS-related issues
  • Writing and maintaining documentation related to SaaS application policies, procedures, and features
  • Creating policies and guidelines to enforce SaaS best practices

Nice to have experience:

  • Familiarity with regulated environments including SOC II, SOX & PCI
  • Google Vault
  • Zoom Phone
  • MFA administration (Duo, Yubikey, Okta Verify)
  • GCP (Google Cloud Platform)
    • IAM, project management, billing
  • Related application certification
    • Okta Certified Administrator
    • Professional Google Workspace Administrator
    • Slack Certified Admin
  • Jira and Confluence administration
  • ServiceNow backend - ticket intake, change management, reporting and dashboards

Do you have the right ingredients:

Experience: 3+ years

Location: Chennai

Preferred Working Hours: 1:30PM - 10:30PM IST

Travel needs: None

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact