Principal Product Designer



Product, Design
Boston, MA, USA · Remote
Posted on Wednesday, May 22, 2024

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The POS team is responsible for creating intuitive and efficient workflows for the Toast point of sale software platform powering restaurant-grade hardware. This team focuses on delivering cohesive device software experiences that simplify complex actions, drive efficiency and empower servers to delight guests while taking orders.

About this roll* (Responsibilities):

This Principal Product Designer will be a key member of the team, focused on improving and driving rapid innovation in the point of sale experience across multiple device platforms. They will use remote and onsite research to deeply understand user needs then directly apply those insights to designs that deliver clear value. They will collaborate closely with cross-functional partners and other designers to craft end to end experiences that span multiple platforms and elevate new opportunities. As an experienced designer, they will also share their expertise through mentorship and contributions to our design system.

Do you have the right ingredients*? (Requirements):

  • 4+ years of experience in a product design role
  • Demonstrated experience designing software through the full product life cycle from idea to market launch
  • Experience conceptualizing MVP experiences, quickly validating with users and iterating based on learnings
  • Advanced proficiency in designing intuitive experiences across responsive web and native mobile platforms including wireframes, user journey maps, prototypes and detailed designs
  • Ability to work with UI components to create pixel perfect experiences
  • Experience collaborating with a cross-functional team to understand users and then translate that understanding into design artifacts that shape thinking and guide development
  • Comfortable planning and executing user research studies that generate insights to positively impact design and business goals
  • Experience establishing and promoting design guidelines, best practices, and standards
  • Excellent communication, time management and stakeholder management skills
  • Able to work in a fast-paced hybrid work environment and independently prioritize across multiple projects
  • This is a hybrid role that will require occasional work at our Boston office and traveling to visit customers.

Special Sauce* (Nice to Haves):

  • Previous experience designing hardware-based experiences

About You

You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:

  1. You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with full end to end experiences.
  2. You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You find formal ways to utilize your personal skill set to uplevel those around you.
  3. You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence throughout the entirety of the area of the business you work within.
  4. You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions with large scale impact across the area of the business you work within.
  5. You raise the bar: and commit to continually improving the technical skills relevant to your role. You find large scale, creative methods to continually build your skill set.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$133,000$213,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact