Senior Amenities Manager
Detroit, MI, USA
ABOUT BEDROCK
Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.
Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company.
For additional information about Bedrock, please visit bedrockdetroit.com or connect with us on Facebook, Instagram, LinkedIn and X.
AMENITY SPACES & TEAM OVERVIEW
Bedrock owns and manages four amenity spaces in downtown Detroit that provide tenants and residents enhanced experiences while working or living in a Bedrock property. These spaces include fitness and wellness facilities, meeting and lounge areas, and a child development center. The Amenities Team is responsible for overseeing the daily operations of these spaces, either directly or through third-party operators, while driving financial performance, managing budgets, and delivering an exceptional guest experience. This initiative is led by the Senior Amenities Manager, who oversees a team responsible for ensuring operational excellence across space.
POSITION SUMMARY
The Senior Amenities Manager provides strategic leadership and operational oversight for Bedrock's amenity space portfolio, ensuring each space delivers an exceptional experience for tenants, residents, and guests. This role is accountable for operational excellence, financial performance, and service standards while driving engagement and maximizing the value of Bedrock's amenity offerings.
The Senior Amenities Manager oversees the day-to-day operations, budgeting, programming, and long-term strategy for Bedrock's amenity spaces, which include The Rec Room, COR Wellness Center, our onsite child development center, and The Woodward Lounge. Working closely with internal stakeholders and third-party operators, this role ensures consistent operations, exceptional service, and meaningful experiences that support Bedrock's overall tenant experience strategy.
ESSENTIAL FUNCTIONS
Manages all day-to-day operations in amenity spaces, including operating hours, access, payment processing, and team member activity.
Determines strategies and execution to meet goals of each space and drive tenant engagement and revenue.
Manages amenity platforms, including tenant experience app, Mindbody client system, and Mindbody payment processing.
Directly leads amenity team members, managing coverage, scheduling and supporting across amenity portfolio as necessary.
Promotes event bookings and drives revenue for portfolio through event management.
Plans and organizes social events to foster community among tenants.
Executes tenant booked events at a high level, ensuring tenant satisfaction.
Creates necessary documentation, including SOPs to support business requirements and improve processes.
Responsible for all reports and documentation.
Ensures all amenity spaces are maintained in clean, orderly, and welcoming condition.
Responsible for all vendor contracts and coordination.
Partners with Senior Director, Operations on financial reporting and budgets, ensuring spaces operate within expected budget and adjusting as necessary.
Partners with Senior Director, Operations on relationship management, contract negotiation, and performance conversations for amenity space operators.
Maintains confidentiality and professionalism when handling member, visitor, and company information.
All other duties as assigned
POSITION QUALIFIECATIONS
Applies sound judgment to routine situations, follows established procedures, and resolves complex issues with support of leadership or appropriate partners.
Experience in customer service, hospitality or wellness environments, and event production.
Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks and provide high-quality service.
Ability to provide a professional and welcoming experience, manage multiple requests, maintain attention to detail, and lead a team in multiple building locations.
POSITION REQUIREMENTS
Bachelor’s degree in business, hospitality, or related field preferred.
5 – 10 years of customer service, hospitality, event production, wellness, or related experience preferred.
High school diploma, GED, or equivalent required.
Experience leading a team working in multiple fields and locations preferred.
Strong verbal and written communication skills with a professional and approachable demeanor.
Ability to manage multiple priorities while maintaining organization and attention to detail.
Basic proficiency with Microsoft Office, email, and general computer systems.
Ability to work a flexible schedule, including evenings, weekends, or adjusted shifts based on business needs.
KEY COMPETENCIES
Communication: Effectively communicates information clearly and professionally, adapts messaging to the audience, and builds positive working relationships with residents, guests, and team members.
Planning & Organization: Manages time and priorities effectively, adapts to changing needs, and executes tasks with attention to detail and accuracy.
Problem Solving: Identifies and addresses routine issues using sound judgment, collaborates with others as needed, and escalates more complex situations appropriately.
Culture & Ethics: Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values.
Technical Skills: Demonstrates the skills and knowledge needed to perform role responsibilities effectively and collaborates with others to support team and organizational goals.
Leadership + Accountability: Demonstrates accountability by setting and meeting expectations, taking ownership of responsibilities, building positive relationships, modeling organizational values, and adapting effectively to change.
WORK ENVIRONMENT
Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.
Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time.
Prolonged periods of sitting and computer use; occasional movement between buildings; ability to lift up to 15 lbs. occasionally.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
Disclaimer
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.
Bedrock is an equal-opportunity employer.