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The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Business Development Manager with Rocket Mortgage Canada, you’ll work to maintain ongoing relationships with a select group of partners and sales accounts while representing the Rocket Mortgage Canada name and brand.

About the Role

• Serve as a liaison between the company and clients to provide strong client service
• Collaborate with internal and external partners to resolve client file issues
• Own the client relationship for potential new deal opportunities, serving as first point of contact on guideline inquiries.
• Build and maintain strong relationships with clients, understanding their needs and providing solutions.
• Monitor state of the industry to keep up to date with industry trends
• Conduct market research to understand industry trends and competitor activities. Organize, plan and prepare to present materials for current clients
• Inform clients of pricing updates, new products and special offers
• Implement process improvement measures to support growth
• Partner with a wide array of internal teams to create consistency and alignment
• Ensure open lines of availability to all clients through various means of communication
• Use analytics tools including data visualization and Customer Relationship Management tools to better understand information/data for a select group of accounts
• Track and analyze key performance indicators (KPIs) to evaluate the effectiveness of business development strategies.

About You

• 2 years’ experience in a business development, sales, relationship management or similar role
• 2 years’ experience in the mortgage services industry
• Post-secondary diploma or degree in business, marketing, or a related field
• Keen analytical ability demonstrated by the ability to analyze and respond to needs and to measure outcomes
• Excellent time management, project management, communication and presentation skills
• Strong interpersonal skills with a passion for client service
• 1 year of experience in mortgage sales or real estate preferred

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Working for Rocket Mortgage in Canada means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.

British Columbia & Prince Edward Island Candidates Only. The pay range for this position is ninety thousand dollars per year. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental and vision benefits and paid-time off. More information regarding these benefits and others can be found here https://www.myrocketcareer.com/working-here/benefits-and-perks/canadianperks/. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.