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The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As the Director of Operational Risk and Compliance, you’ll lead the enhancement of risk management, control compliance, and technology governance programs. Responsibilities will include assessing risk management effectiveness, deploying enterprise-wide control programs, and developing governance programs to enable demonstration of compliance with contracts and external requirements. You’ll also define control processes for new product development to ensure compliance and operational efficiency.

About the Role

• Develop and implement a Technology, Information Security, and operational control effectiveness monitoring program.
• Develop a technology governance framework to drive risk management expectations for first line leaders and enable measurement of compliance.
• Collaborate with first-line business leaders to create a risk and control assessment program that aligns risk management capabilities with risk-taking
• Create performance scorecards to prioritize control investments and enhancements.
• Optimize external control reporting to meet customer due diligence requirements, support new business opportunities, and demonstrate compliance with regulatory expectations.
• Develop and enhance control measures to improve operational effectiveness and audit efficiency.
• Establish an optimal internal control monitoring coverage program.
• Create a due diligence package to quickly respond to clients and demonstrate effective operational, compliance, security, and risk management practices.
• Develop programs to enhance relationships with top clients and optimize client satisfaction.
• Implement a repeatable process for client oversight and ensure compliance with client requirements.
• Define program documents and information to meet current and anticipated client requests.
• Drive compliance assessments as needed to align with client expectations.
• Ensure timely deployment of new products that comply with internal and external control requirements.
• Address and remediate control exceptions promptly.

About You

Minimum Qualifications:

• Seven years of experience in risk management, compliance, or internal controls,
• Five years of leadership experience
• Bachelor’s degree in risk management, business, finance, accounting, or a related field.
• In-depth understanding of regulatory requirements, risk management frameworks, and internal control principles and frameworks.
• Experience in financial services, technology, or other relevant sectors.
• Demonstrated ability to manage cross-functional teams and drive strategic initiatives.

Preferred Qualifications:

• Master’s degree in business administration, finance, or a related field preferred
• Professional certifications in information security such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager) or Risk Management such as CRMP (Certified Risk Management Professional or CAMS (Certified Anti-Money Laundering Specialist) helpful.

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We’re a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.