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About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a Subject Matter Expert who has an investigative mindset to help us improve our fraud protection controls and customer support. You'll be investigating complex and escalated fraud and scam cases.

Up to shape what's next in finance? Let's get in touch.

What You’ll Be Doing

• Serve as the primary technical authority and escalation point for analysts handling complex, high-risk financial crime investigations across money laundering, fraud, business, and sanctions.
• Conduct structured Root Cause Analyses (RCAs) on quality defects, performance trends, and audit findings to identify systemic gaps and implement effective remediation plans.
• Create, review, and maintain standard operating procedures (DIM) to ensure operational alignment with internal compliance policies and external regulatory requirements.
• Design and deliver targeted technical training, refresher workshops, and coaching interventions (such as Booster Programs) to upskill investigators and improve overall operational quality.
• Manage specialized high-priority escalations and authority communications, including urgent requests for information and consent handling across operational service queues.
• Collaborate closely with Team Leads, Quality Control, Second Line of Defence (2LoD) Risk Managers, and Product teams to drive process improvements and test investigation tooling enhancements.
  
  

What You'll Need

• A bachelor's degree (must be able to provide a certificate)
• 5+ years in AML and financial crime investigations or 2+ years of experience in writing SARs reports
• Experience of working in a regulated or policy driven environment (e.g. financial institutions, law enforcement, a regulatory body or a financial intelligence unit)
• Experience in NCA, FCA, HMRC, FNTT, or local equivalents
• In-depth knowledge on relevant legislations (UK, LT, and international law)
• Understanding of investigative methodologies evidenced with previous experience of having used analytical tools (e.g. spreadsheets, filters, pivots, network charts)
• Experience in conducting adverse media, PEP, Sanctions and OSINT research
• Ability to identify and assess suspicious activities, transaction patterns, financial crime red flags and general unusual customer behavior
• Ability to manage and communicate effectively with multiple stakeholders and take ownership of assigned workload
• Ability to maintain operational excellence, composure, and sound decision-making under tight timelines and changing priorities
• Proven ability to apply critical thinking to real-life scenarios, identifying root causes, trend analysis and proposing effective solutions
  
  

Nice to have

• Familiarity with crypto/virtual asset related typologies
• Experience in training and mentoring junior investigators
• Prior experience in conducting risk assessments
• An industry recognised certification, such as ICA or ACAMS
• A degree or equivalent in a STEM subject
• Fluency in other languages
  
  

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
  
  

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice