IT Support Engineer

Remote: Porto

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.

We’re looking for an IT Support Engineer to provide hands-on technical support to employees and ensure smooth operation of workplace technologies.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Solving day-to-day IT requests and ensuring tickets are closed within SLAs
• Resolving emergency or unplanned support activities (fixing meeting room hardware, helping employees with urgent laptop issues, etc.)
• Supporting new hires through configuring and provisioning laptops, initial IT setup, solving issues, etc.
• Retrieving exiting employees' hardware, and managing the hardware lifecycle to decommission or reuse it
• Managing any Revolut owned technology, including office and remote hardware
• Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation

What you'll need

• Fluency in English
• 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian, hardware experience)
• Endpoint devices management and incident management experience
• Vendor management experience (outsourcing)
• Knowledge of best practices in IT administration and system security
• Exceptional organisational and time management skills
• Solid analytical and problem-solving skills
• Good interpersonal and communication skills

Nice to have

• Experience with technical support for Slack
• Experience working with Jira
• Fluency in Portuguese

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice