IT Service Delivery & Outsourcing Manager

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The IT Service Delivery & Outsourcing Team is one of the structural teams forming the Bank Information Group. They're responsible for managing and overseeing the service delivery and risks of outsourcing and other third-party arrangements, including documentation related to operation resilience and exit plans.

We’re looking for an IT Service Delivery & Outsourcing Manager to collaborate with Compliance, Risk, and Service Delivery teams to help manage ongoing supplier and intra-group relationships. You'll ensure proper documentation and regulatory reporting deliverables related to third-party management.

Up for the challenge? Let's get in touch.

What you’ll be doing

• Owning and implementing the outsourcing and third-party risk management policy and operating model for IT supply chain and outsourcing management
• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and vendor monitoring
• Planning IT changes and overseeing performance of material fourth-party suppliers for outsourced IT services
• Monitoring IT service quality, including escalations and improvement plans through SLAs and KRIs
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries
• Providing clear guidance for staff on third-party risk management procedures, risk assessments, and their ongoing accountability
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements (DORA)
• Preparing regular reports to senior management on the status of outsourcing activities, risks, compliance, and performance metrics

What you'll need

• A bachelor's degree or equivalent in a relevant field, such as IT, finance, business administration, or economics
• 5+ years of experience in a role involving vendor management, outsourcing, or third-party risk management
• Knowledge of a broad range of outsourcing and business resilience regulation and its application in retail financial services
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements
• Fluency in English

Nice to have

• A risk management qualification
• Executive and board-level interaction experience
• Solid connections across industry stakeholder groups
• Relevant financial services experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice