People Specialist (Knowledge Management)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Knowledge Management team is responsible for transforming how information is captured, organised, and accessed across the company. Our goal is to build a robust system that makes sure important information is up-to-date, easy to find, and helps us run more efficiently.

This is a unique opportunity to be the first hire for a greenfield project with a significant impact across the business. Collaboration, creativity, and exceptional organisational skills are at the core of this role.

As our Knowledge Manager, you'll create and maintain a central documentation system. You'll make sure important materials are relevant and available to teams globally.

A crucial skill for this role is the ability to implement governance structures and tools that drive compliance, accuracy, and efficiency. You’ll collaborate cross-functionally to create dynamic knowledge repositories that evolve with the organisation's needs.

Be the driving force behind building a future-proof knowledge infrastructure for the business.

Up for the challenge? Let's get in touch.

What you’ll be doing

• Designing and maintaining knowledge bases, repositories, and templates.
• Implementing governance processes for documentation of life-cycle management.
• Collecting, validating, and structuring content to ensure accuracy and accessibility.
• Developing tools and platforms for effective knowledge management.
• Analysing usage patterns, identifying information gaps, and generating actionable insights.
• Creating systems to empower moderators to maintain quality and relevance.
• Working on building Confluence documentation.

What you'll need

• 3+ years of experience in managing knowledge, writing documents, or related fields.
• Proven expertise in managing content repositories and knowledge bases.
• Excellent understanding of data governance, compliance, and privacy best practices.
• Exceptional written and verbal communication skills.
• Experience building scalable documentation processes in fast-paced environments.
• Confluence and Jira are a must.

Nice to have

• Background in management consulting.
• Experience with analytics and reporting on knowledge management systems.
• Familiarity with SharePoint or other enterprise documentation platforms.

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.