Associate Manager, Strategic Product Sales
Razorpay
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
The Role:
This individual would be responsible for adoption and delight among existing Whatsapp Native Payments customers, while growing GMV & NR for Razorpay. All revenue growth from existing merchants (including new ones acquired during the year) will lie with this person. The individual will work with multiple stakeholders including the Hunting team, Meta (formerly Facebook), BSPs, Product Managers, Marketing team etc to drive transaction growth and revenue.
Roles And Responsibilities:
- Own and drive the business numbers and growth of Whatsapp Native Payments from existing clients.
- Handle the complete merchant lifecycle post onboarding in the system.
- Understand the client’s business use case/industry and volume potential.
- Conducting business reviews for clear value establishment with the Whatsapp Native payments offering, thereby increasing GMV from the client.
- Develop deep product knowledge to guide the client at regular intervals on how they can extract the maximum value from the product.
- In-depth data analysis to have a sharp eye on the business numbers and ensure proactive corrective actions.
- Be the customer's voice, clearly communicating requirements and feedback to other departments such as product, marketing and tech support as well as external stakeholders (Meta/ BSP)
- Attending meetings with clients inside and outside their offices to build better relationships with them.
- Meeting customer technical teams to gather business and technical pain-points and insights and arrive at solutions.
- Escalating and resolving areas of concern as raised by clients.
- Co-ordinate with Finance team for any billing requirements or issues
- Do a competitive analysis and identify threats from any other PAs for Whatsapp Native Payments
Mandatory Qualifications:
- You are comfortable working hands-on in a fast-paced start-up environment.
- You are a go-getter and love the thrill of chasing business numbers while setting up new revenue streams
- You have exceptional written and verbal communication skills and can create effective positioning and communication strategies.
- You understand technology, but love customer-first & business-first thinking.
- You have 3-6 years of experience in B2B sales or marketing roles
- You are comfortable and experienced in working with cross-functional teams and steering the organization objectives.
- Candidates from the payment industry will be preferred but not mandatory.
- Candidates from BSPs are strongly encouraged
- Work experience in top-tier consulting firms, product management, SAAS sales / fintech startups, banking background, BSPs are preferred.
- Preferably bachelors in engineering and masters from tier-1 biz schools.