CRM Developer
Razorpay
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
Role Overview
We are looking for a passionate CRM Developer / Technical Expert (2–5 years) with strong hands-on experience in CRM platform development (e.g., Salesforce Sales/Service Cloud, Dynamics 365, etc.), modern front-end technologies (e.g., Lightning Web Components, Reactjs, Angular), and system integrations.
You’ll work closely with product managers, engineers, and business users to design, develop, and deploy scalable CRM solutions, enabling Razorpay’s internal teams to deliver faster, smarter, and more efficient outcomes.
This role sits at the intersection of CRM engineering and business process innovation — shaping Razorpay’s next-generation Sales and Service Enablement ecosystem.
Key Responsibilities
CRM Platform Development & Customization
- Design, develop, and maintain CRM applications using platform-specific languages (e.g., Apex, C#/.NET ,server-side JavaScript), UI frameworks (e.g., LWC/Aura, custom components), scripting, and automation tools (e.g., Flows, Power Automate)
- Build custom components, business logic (triggers, workflows), and configurations aligned to complex business processes across Sales, Service, and related modules.
- Translate user stories and functional requirements into robust technical solutions.
- Follow platform-specific and general software development best practices for scalable, secure, and maintainable code.
Integrations & Data Connectivity
- Implement integrations with internal systems, data platforms, and third-party applications using REST/SOAP APIs, webhooks, middleware tools (e.g., Mulesoft, Dell Boomi), or event-driven architecture.
- Collaborate with data and engineering teams to enable real-time data flows and maintain system reliability.
- Optimize API usage, platform limits (governor/API calls), and query performance to ensure seamless, low-latency execution.
Automation & Intelligent Workflows
- Develop business process automations and scripting that reduce manual effort and improve business efficiency.
- Experiment with AI-driven or prompt-based automations using platform-native AI (e.g., Einstein, Copilot) or custom ML capabilities (preferred exposure).
- Partner with product managers to embed intelligent insights and recommendations into Sales and Service workflows.
Debugging, Testing & Optimization
- Perform code reviews, debugging, and platform diagnostics to ensure reliability and quality.
- Optimize custom code, data queries (e.g., Python Scripts,SQL,SOQL), and component performance for large data volumes.
- Contribute to CI/CD, sandbox/environment governance, and release management processes.
Platform Administration & Collaboration
- Support user requests, permission management, and platform configurations.
- Work with admins and product teams to ensure high adoption and platform hygiene.
- Document technical implementations, contribute to best practices, and mentor junior developers.
Required Skills & Experience
- 2–5 years of experience as a Developer or Technical Expert on a major CRM platform (e.g., Salesforce, Microsoft Dynamics 365), primarily focused on Sales and Service use cases.
- Strong knowledge of platform-specific development languages, UI frameworks (e.g., LWC, custom portals), data query languages (e.g., SOQL, FetchXML), validation logics, and automation tools (e.g., Flows, Power Automate).
- Experience in CRM system integrations (REST/SOAP APIs, middleware, or event-driven architecture).
- Familiarity with CRM data modeling, security design (roles, permissions), and environment management.
- Proficiency in debugging, performance tuning, and code optimization.
- Understanding of CRM admin fundamentals — user setup, security models, and environment management.
- Strong problem-solving ability and willingness to collaborate across product and business teams.
Preferred Qualifications
- Certification in a major CRM platform (e.g., Salesforce Platform Developer I / II, Microsoft Dynamics 365 Developer or equivalent).
- Exposure to multi-cloud/module environments (e.g., Sales, Service, Marketing, ERP).
- Knowledge of CRM DevOps tools (e.g., Copado, Gearset, Azure DevOps, Git).
- Familiarity with AI capabilities such as platform-native AI or custom machine learning integrations (preferred).
- Prior experience in Fintech / BFSI / SaaS organizations managing large-scale CRM use cases.
- Comfortable working in Agile/Scrum development cycles.