Associate, Growth Operations
Razorpay
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
About Role
The Growth Operations Associate supports the activation and ongoing engagement of SME merchants. The role reports to SEA Marketing Director and will work closely with Customer Support, and the Small Medium Enterprise team, ensuring that newly onboarded merchants progress from initial setup to becoming live.
The primary KPI for this role is improving merchant conversion rate through structured follow-ups, engagement workflows, and operational coordination.
Responsibilities :
- Drive operational excellence from activation and re-engagement workflows, including outreach, follow-up cadences, nudges, and basic support guidance.
- Collaborate with the Growth Marketing Manager to implement communication flows, engagement messaging, and campaign-based nudges that drive merchant transaction activity.
- Track merchant progress across onboarding stages and maintain structured reporting in internal systems and dashboards.
- Identify operational bottlenecks or recurring friction points and propose improvements to internal process documentation and merchant support flows.
- Prepare weekly growth performance updates for the Marketing Director, summarizing merchant pipeline, drop-off points, and activation progress.
Requirements :
- 3–4 years experience in operations, customer success, growth coordination, or merchant onboarding (or strong internship/graduate experience demonstrating capability).
- Strong communication and follow-through, with comfort in coordinating across multiple teams.
- Organized, structured working style with attention to detail in tracking and documentation.
- Familiarity with CRM or pipeline management tools is an advantage.
- Understanding of SME business behaviour in Malaysia is a plus.
Why This Role Matters
Merchant acquisition only delivers value when merchants reach sustained transaction activity. This role ensures that the handoff from acquisition to usage is smooth, structured, and supported. The Associate, Growth Operations helps convert interest into real revenue impact by guiding merchants through activation and retaining engagement momentum