Head of KYCB 🇩🇪
Full-time
Belgrade, Serbia
Join us as Head of KYCB - Central Europe and lead our KYCB operations for Germany and Austria, balancing efficiency, strict compliance and a great customer experience. You'll lead around 75 agents and 6 team leads, work with our BPO partner, and team up with senior financial-crime leaders, under the guidance of Tannia, our Head of KYCB.
➡️ What you'll do
Lead and scale: You'll run KYCB operations for the German and Austrian markets, adapting our global standards to local regulatory requirements.
Manage and develop your team leads: You'll grow your team leads as a manager of managers, driving high performance.
Drive operational performance: You'll deliver ambitious targets across conversion, compliance (initial and periodic due diligence) and customer satisfaction.
Partner with our MD Central Europe: You'll align operational execution with the growth goals of the Central Europe region.
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Oversee BPO relationships: You'll manage our BPO partners to handle volume fluctuations and support growth in Germany and Austria.
➡️ What we're looking for
Management experience: You've managed people managers, not just individual contributors, for around three years.
Industry knowledge: You have a strong compliance background in fintech, banking, insurance or another regulated industry, with expertise in KYC, KYB and anti-financial-crime regulations.
BPO and scale: You've managed BPO (Business Process Outsourcing) partners and scaled operations in a high-growth environment.
Mindset: You're a structured problem-solver who takes ownership of complex topics and uses AI and automation to work smarter.
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Languages: You're fluent in English and German.
➡️ What we can offer you
A role you shape: You'll be our first Head of KYCB - Central Europe and shape how the teams are organised.
Lean ways of working: You'll work in a fast-paced environment built on Lean and visual management, with tools like Forest admin, Zendesk and Notion.
A caring team: You'll join a transparent team that values problem-solving and operational excellence.
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Senior partnership: You'll partner closely with our MD and financial-crime leaders within Central Europe.
➡️ Your future manager
You'll report to Tannia Rojas Quiroga, our Head of KYC/KYB. She joined Qonto in 2019 as a Customer Success Officer and grew from Team Lead to Head of Customer Success before taking on KYC/KYB. Tannia is quality-driven, turns standard procedures into engines for continuous improvement, and loves developing her people.
Apply even if you don't tick every box. You might be the missing piece of the puzzle we've been searching for.
[DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.
[HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here
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