It Operations & Network Specialist
Qonto
IT, Operations
Paris, France
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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⭐ Your Mission
As part of the tech team, you will contribute to Qonto’s success by creating the best IT environment and experience for all (1800+) employees, with a strong focus on office network reliability for our new office.
Reporting to Xavier, our Senior Lead IT, you will combine a hands-on support role (as the other IT Operations Specialists in the IT Team) with the ownership of the network management.
You will be involved in the new office network deployment and setup and then be responsible for running it day to day. You will be accountable for the network’s well-being: availability, performance, and security.
You will also support Qonto employees by solving support requests (authentication, access permissions, internal tools issues, etc.), managing user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users’ devices, while maintaining a high level of security and confidentiality.
🤖 Agentic AI mindset: You are curious and comfortable experimenting with AI assistants and agentic workflows to automate repetitive work, improve standards, and reduce recurring incidents (with clear guardrails).
👩💻🧑💻 As an IT Operations & Network Specialist at Qonto, you will
🤔 What you can expect
🤝 About your future manager
Xavier, Senior Lead IT will be your direct manager.
He started at Qonto in 2022 to build a solid and international IT team and to support Qonto's teams growth in France, Germany, Spain, Serbia, and Italy. Previously, he had several experiences in project management, customer support and team management in companies such as SFR, eBay and Apple. Before joining Qonto, he built the IT tools and process automation to support My Little Paris rapid growth.
He will ensure you succeed in your new role by coaching you on the Qonto Way and helping you develop your problem-solving, diagnosing, and communication skills. You will be able to rely on him to access the internal resources and contacts you need to achieve your goals.
🏅 About you
🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)