IT Support and Inventory Specialist

Qonto

Qonto

IT, Customer Service
Paris, France
Posted on Tuesday, January 23, 2024
Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
⭐ Your mission
As part of the tech team, you will contribute to Qonto's success by creating the best IT environment and experience for all (1600+) employees.
Reporting to Xavier, our Senior Lead IT you will help Qonto employees work with internal technologies and ensure they have the best experience. You will be trusted with several tasks, like assisting users by solving support requests (authentication, access permissions, internal tools issues, ...), managing the user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users' devices, while maintaining a high level of security and confidentiality.
👩‍💻🧑‍💻 As an IT Support and Inventory Specialist at Qonto, you will
Manage, monitor: You will manage the asset inventory, stock levels, and orders (devices, equipment, and consumables). You will provide Qontoers with the best work experience by making sure they receive the right assets just in time. You will assist in the forecasting of the quantities needed to establish the purchase orders.
Coordinate, collaborate: You will collaborate with the onboarding specialists to provide the best onboarding experience to the New Joiners in our countries, by making sure devices are always available for their onboarding. You will participate in various projects, setting up, maintaining, and automating different solutions such as device management (JAMF), inventory software (RefTab), …
Maintain, handle, negotiate: You will be in charge of the relationship with our hardware and logistics providers, ensuring smooth and timely operations. You will be responsible of handling the device repairs with our service providers. Recycling and repurposing all our assets with our providers will be performed with our environmental impact in mind.
Support, advise, help: You will assist our users (Password/MFA reset, accounts/access rights, macOS/iOS troubleshooting) and replace users’ laptops (end of life, accidental damages, …) when required.
🤩 What you can expect
• Join a team of more than 400 highly skilled engineers.
• Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries.
• Join a company that grows at a fast pace and tackles challenges.
• Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.
🤝 About your future manager
Xavier, Senior Lead IT will be your direct manager.
Their path:
He started at Qonto in 2022 to build a solid and international IT and support Qonto's teams growth in France, Germany, Spain, Serbia, and Italy. Previously, he had several experiences in project management, customer support and team management in companies such as SFR, eBay and Apple. Before joining Qonto, he built the IT tools and process automation to support My Little Paris rapid growth.
What they can bring to you:
What they can bring to you:
He will ensure you succeed in your new role by coaching you on the Qonto Way and helping you develop your problem-solving, diagnosing, and communication skills. You will be able to rely on him to access the internal resources and contacts you need to achieve your goals.
🏅About You
Experience: You already have solid experience managing stocks and supporting customers
Good communicator: You have excellent written and verbal communication skills and are used to communicating with your stakeholders directly (share good practices, etc.)
Customer focus: You are driven to provide the best care to your colleagues.
Curious: You are passionate, interested, and open-minded about IT, with the ability to learn fast and show autonomy when prioritizing your tasks is needed
Mastery: You know how to find, frame, and form a response to any kind of issue
Composure: You can keep your mind open and calm in challenging situations and be able to think out of the box to find creative solutions to immediate problems.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💪 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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