Portfolio Jobs

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

As part of the tech team, you will contribute to Qonto’s success by creating the best IT environment and experience for all (1600+) employees.

Reporting to Bastien, our Lead IT Operations you will help Qonto employees work with internal technologies and make sure they have the best experience. You will be trusted with several tasks, like assisting users by solving support requests (authentication, access permissions, internal tools issues, …), managing the user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users’ devices, and maintaining the office videoconferencing systems. You will permanently maintain a high level of security and confidentiality.

You will work closely with the HRBP by doing the new employees onboarding (and offboarding), and all related tasks such as stock management, device ordering/shipping, laptop setup, and internal security policies demonstration.

👩‍💻🧑‍💻As an IT Technician at Qonto, you will

• Support and assist: You will be the first contact for IT facilities and will guide team members through training and provide support on the tools and services used by Qonto.

• Onboard and Offboard: You will collaborate with the People and Onboarding teams and continually improve and automate the process to provide the best experience to the end user.

• Maintain and handle: You will keep an inventory of all IT assets of the Berlin office (laptops, phones, accessories, A/V equipment, spare devices, etc.) and manage the IT devices’ lifecycle (order, audit, repair, re-use, and recycle). You will also be responsible for handling the security and conformity of our devices included in our mobile device management server (Jamf).

• Coordinate: You will deploy and maintain the Audio and Video equipment involved in the production of events and the maintenance of the meeting rooms (videoconferencing). You will be in charge of the technical part of the events, in collaboration with the Office and Event teams.

• Administrate: You will assist in managing the IT applications accounts and access rights (Google Workspace, Slack, Notion, 1Password, etc…)

• Improve: You will contribute to the advancement and regular monitoring of the team’s projects. Adopt the methods proposed by the company to ensure continuous process improvement and a reduction in incidents.

• Join a team of more than 400 highly skilled engineers.

• Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries.

• Join a company that grows at a fast pace and tackles challenges.

• Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.

• Their path:

He started at Qonto in 2022 as a Senior IT Technician in Paris. Previously, he worked for 8 years at Apple on customer support and team supervision. After joining Qonto, he successfully improved IT processes and device management by carefully selecting and managing partners. He was also involved in the hiring and training of the IT Operations specialists that are supporting Qonto's growth internationally.

• What they can bring to you:

He will ensure you succeed in your new role by coaching you on the Qonto Way and helping you develop your problem-solving, diagnosing, and communication skills. You will be able to rely on him to access the internal resources and contacts you need to achieve your goals

• Good communicator: You have excellent written and verbal communication skills and are used to communicating with your stakeholders directly (share good practices, etc.)

• Experience: You have a solid experience in customer support, preferably in the tech industry.

• Curious: You are passionate, interested, and open-minded about IT, with the ability to learn fast and show autonomy when prioritizing your tasks is needed

• Mastery: You know how to find, frame, and form a response to any kind of issue

• Languages: You speak and write English fluently

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

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