Customer Onboarding Officer - German market 🇩🇪
Qonto
Customer Service
Belgrade, Serbia
Posted 6+ months ago
Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
The position is located in Belgrade, but also remote-friendly anywhere from Serbia.
Join our Customer Care team of +100 people where you will manage a portfolio of German Qonto business customers. Your primary role is to assist entrepreneurs in seamlessly opening accounts and incorporating their new companies. Your responsibilities will include:
👩💻🧑💻As a Customer Support Officer 🇩🇪 at Qonto, you will
• Conducting Know Your Business (KYB) Verification: Collect and meticulously review incorporation documents to ensure the legitimacy of the business. This involves validating the company's registration details, ownership structure, and operational information.
• Performing Know Your Customer (KYC) Checks: Obtain and verify identification documents, such as passports, from legal representatives and Ultimate Beneficial Owners (UBOs).
• Streamlining the onboarding experience: Collaborate with cross-functional teams to enhance the account opening experience, making it as smooth and efficient as possible for new clients.
• Guiding clients through the onboarding process: Provide clear and supportive guidance to clients throughout the account opening and company incorporation process.
🤔 What you can expect
• An interesting international environment with teammates from around the world
• A supportive team that helps each other to be the best they can be
• New ways of working and continuous improvement methods
• Hands-on culture, take on responsibilities and decision-making.
• Option to work remotely anywhere from Serbia
🤝 About your future manager
• Mirela started as Customer Relationship Manager and grew into a Customer Onboarding Lead role.
• She fosters transparent communication, decisive leadership, and a results-oriented culture, effectively aligning team efforts with organizational objectives.
🏅About You
• Experience: You have experience in customer support.
• Customer-centric: You show empathy and you are able to adapt your speech according to your customers' needs.
• Goal-oriented: You strive to achieve your daily targets.
• Communication skills: You have excellent oral and written skills.
• Mastery: You excel in using SaaS tools (Intercom, Zendesk, Jira).
• Languages: You are bilingual in German, and have a good level of English.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💪 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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