At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.

The Role

In this role, you’ll drive measurable value, retention, and expansion across a digital portfolio of customers. You’ll combine Customer Success expertise with scalable, AI-enabled engagement—designing digital touchpoints, automations, and lifecycle programs that guide adoption, influence renewal, and surface growth opportunities.

This role blends CSM execution with CS Ops thinking: using data, product usage, and predictive signals to prioritize engagement, automate workflows, and trigger selective high-touch moments tied to renewal, risk, or executive alignment. You’ll also help shape our digital CS motion beyond your own book by documenting best practices and contributing to repeatable frameworks.

What You’ll Do

Portfolio Management: Own onboarding, adoption, renewal, and expansion across a digital-tier customer portfolio.
Digital Engagement: Execute digitally scaled engagement strategies, including lifecycle campaigns, automated nudges/CBRs, onboarding sequences, and educational content.
Data-Driven Strategy: Use product insights and AI-enabled tools to monitor health, predict risk, and identify growth opportunities.
Strategic Intervention: Apply judgment to invest "high-touch" engagement only when strategically tied to renewal, value realization, or specific growth milestones.
Cross-Functional Partnership: Partner with Product, Sales, Marketing, and CS Ops to surface customer feedback and improve program effectiveness.
Scalable Frameworks: Contribute to CS playbooks and repeatable motions that can be scaled across various customer cohorts.

What You Bring

Experience: 3–5 years in Customer Success, Account Management, or digital engagement in a B2B SaaS environment.
Commercial Acumen: Strong confidence in supporting renewals and identifying expansion paths within an existing customer base.
Digital Motion Exposure: Familiarity with digital-first CS motions, including automations, playbooks, and automated lifecycle programs.
AI Tooling: Comfort using AI-enabled tools for customer insights, automation, content creation, forecasting, and risk detection.
Analytical Mindset: Ability to interpret product usage, health metrics, and value signals to drive action.
Communication: Excellent communication and executive-facing presence.
Attributes: Organized, self-starter attitude with the ability to manage multiple accounts at scale.
Education: Undergraduate degree preferred, or equivalent practical experience.

Bonus Points:

Experience in HR Tech, Employee Experience, or People Analytics.
Background with AI-driven platforms or analytics-led solutions.

Our Interview Process & AI Transparency

At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.

Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy.

Perceptyx is an equal opportunity employer committed to a diverse workforce.

Perceptyx is an EEO/AA/Minority/Female/Disability/Veteran employer. In compliance with the ADA and applicable state/local law, Perceptyx will provide reasonable accommodations to qualified individuals with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know.

We comply with all local labor laws to ensure fair treatment globally.

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL *

Phone number *

Location *

Resume *

Click to upload or drag and drop here

Cover letter

Click to upload or drag and drop here

Please select the country you are currently authorized to work in without requiring employment visa or sponsorship help, now or in the future? *

United States

Canada

Uruguay

United Kingdom

Poland

None of the above

In this interview process, you MUST be able to answer all questions independently without the use of AI. Do you agree not to use any AI assistance, including large language models, to generate or refine your responses during our interview process, unless we specifically communicate to you that it is allowed during a step in our interview process? *

Yes

No

Do you acknowledge that Perceptyx uses Metaview.ai for interview note-taking as described in the job posting? *

Yes

No

Has anyone who works at Perceptyx encouraged you to apply for this position? If YES, please let us know who. If no, please type "NA". *

Have you ever worked, or currently work at Perceptyx? If YES, please provide details of your job title, dates of employment, and people leader. If no, please type "NA". *

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Race

Race and ethnicity descriptions

Voluntary Self-Identification of Veteran Status

VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.

Veteran status descriptions

Disabled veteran

A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability

Recently separated veteran

A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service

Active duty wartime or campaign badge veteran

A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense

Armed Forces service medal veteran

A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

Veteran status

Voluntary Self-Identification of Disability Status

Form CC-305

OMB Control Number 1250-0005

Page 1 of 1

Expires 04/30/2026

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Disability descriptions

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Req ID: R31

Apply now

See more open positions at Perceptyx

Powered by Getro.com

Privacy policy Cookie policy