At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our team culture is on the cutting edge of practical, scalable AI in an enterprise environment. We are looking for self-motivated individuals with a demonstrated record of continuing professional development to thrive in our independent and responsible environment.

The Role

The IT Support Specialist role provides helpdesk support to Perceptyx's employees while leading special project work like automating systems. You will interface with the broader Security and Technical Operations teams to provide timely resolutions to support requests. A high level of quality service and a constant drive for improved efficiency are central to this role.

What You’ll Do

Helpdesk & Technical Support: Prioritize and respond to help desk requests in accordance with company procedures.
System Administration: Administer a catalog of SaaS software, including user management, and monitor system use to ensure compliance with company policies.
Hardware Management: Troubleshoot Windows PCs and Apple MacOS desktops/laptops, and set up new computers and monitors in a remote environment.
Automation & Maintenance: Automate repetitive tasks and perform scheduled software/hardware upgrades and new installations.
Security & Compliance: Maintain and update Windows and MacOS operating systems and browsers to ensure security.
Documentation & Resources: Create and maintain knowledge resources such as FAQ libraries and intranet sites, while facilitating documentation for inventory control and auditing.
Cross-Functional Collaboration: Partner with Office Services for workspace moves and assist other areas of the business as needed.

What You Bring

Experience: 2–5 years of work experience in IT support or a related technical field.
Technical Skills: Strong technical experience with Windows and/or Mac operating systems is required.
AI Proficiency: You are proficient in using AI as a troubleshooting tool.
Analytical Skills: Excellent technical, problem-solving, and analytical capabilities.
Communication: Strong written and oral communication skills; able to communicate diplomatically at all levels.
Operational Excellence: Detail-oriented and highly accurate, with the ability to perform a variety of tasks in a safe, productive, and fast-paced environment.
Education: Working towards an Associate Degree or higher in Information Technology is preferred.

Our Interview Process & AI Transparency

At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.

Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter at the start of the session. Opting out will not negatively impact your candidacy.

Perceptyx is an equal opportunity employer committed to a diverse workforce.

In accordance with the AODA, Perceptyx provides accommodations for people with disabilities throughout the recruitment process. We comply with all local labor laws to ensure fair treatment globally.

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