Research Operations Specialist
Peloton
ABOUT THE ROLE
Peloton’s purpose is to empower our members to live fit, strong, long, and happy lives. We do this by bringing integrated fitness + wellness experiences to our members anywhere, anytime. Peloton has the world’s most supportive community, best in class hardware + software + human coaching (our instructors).
We're looking for an experienced and passionate Research Operations Specialist to join our team in New York City. In this role, you will be the backbone of our research efforts, ensuring our User Research team is equipped with the right tools, processes, and support to deliver the best-in-class integrated fitness and wellness experiences our members know and love.
YOUR DAILY IMPACT
- Coordinate research studies: Manage all logistics for a variety of research methodologies, including moderated and unmoderated usability studies, surveys, focus groups, and in-home interviews.
- Recruit and manage participants: Source research participants from our user database and other third-party sources. You'll also be the main point of contact for participants, managing all communications, scheduling, study preparation, and incentive delivery.
- Ensure a positive participant experience: Ensure every member who participates has a positive and seamless experience with Peloton.
- Optimize processes: Define and manage standardized processes for the team, including participant recruitment, ethical research practices, and global legal and business guidelines. You'll create standards that help the team be more efficient and effective.
- Manage tools & vendors: Maintain and manage the team's research tools, equipment, software licenses, and vendor relationships. You'll also proactively explore new tools and manage vendor onboarding to ensure the team is always set up for success.
- Create and deliver training: Develop training and documentation for our tools, ensuring the team is getting maximum value from our resources.
- Manage budgets: Oversee all research study-related budgets, including tracking and timely payments.
- Build collaborative relationships: Partner with various teams across the company to support our research efforts, including Product Analytics and Member Experience.
- Maintain knowledge bases: Organize and maintain a central database of past and upcoming research projects, and manage internal research communications.
- Engage communities: Build and engage research communities to support ongoing and on-demand research needs.
- Plan team events: Partner with research leadership to plan strategy and content for team events.
YOU BRING TO PELOTON
- Exceptional attention to detail: You have a strong ability to organize information and coordinate multiple simultaneous projects with different timelines.
- Proactive problem-solving: You are dependable and proactive, able to anticipate issues, solve problems, and pivot when priorities change.
- Effective communication: You excel at communicating with a wide variety of people, from research participants to internal stakeholders, and can confidently train others on our tools.
- Process optimization expertise: You are skilled at defining and optimizing processes and can act on prioritized opportunities to improve team efficiency.
- Relationship management: You have expertise in managing relationships with team members, stakeholders, and vendors.
- Passion for user research: You are passionate about user-centered design, user research, and fostering a positive customer experience. You also understand the value of user research and have a perspective on various research methodologies.
- Experience: You have 3+ years of relevant experience and are familiar with (or willing to learn) user research software and tools.
#LI-KN1
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members, However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.