Account Engagement Manager
Payoneer
New York, USA
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Summary:
We’re looking for an Account Engagement Manager (AEM) to support our scaled Customer Success model in the US market. This role is designed to drive proactive, playbook-led engagement across a large portfolio of SMB customers, helping them adopt, grow, and realize value from Payoneer’s fast, flexible, secure, and cost-efficient global payment solutions.
The AEM operates within a mass-engagement model, leveraging automation, customer signals, and data insights to deliver timely and relevant outreach. This role focuses on adoption, early-stage growth, retention, and light cross-sell, while identifying high-potential accounts for deeper engagement by Customer Success Managers (CSMs).
Location: NY, US | Hybrid | Full-Time
What you’ll do
- Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach.
- Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach.
- Identify growth opportunities and expansion signals, including cross-sell and increased product usage.
- Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios.
- Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights.
- Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.
- Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies.
- Support inbound customer needs and respond to key signals with timely, relevant outreach.
- Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.
Who you are
- 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role.
- Experience managing large customer portfolios in a scaled or tech-touch model.
- Strong understanding of customer lifecycle, adoption, and retention drivers.
- Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale.
- Highly data-driven, with the ability to interpret customer signals and translate them into actions.
- Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows.
- Strong organizational skills and ability to prioritize across many accounts simultaneously.
- Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment.
Nice to have
- Experience working with SMB customers, particularly in cross-border payments, fintech, or ecommerce.
- Familiarity with tools like Salesforce, Salesloft, or customer engagement platforms.
- Experience with data analytics or BI tools.
- Background in payments, banking, or financial services.
#LI-FD1
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.