Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: NYC
Hybrid
Full-time

What you’ll do:

Handle inquiries from customers relating to operational procedures
Maintain a high level of customer service
Find creative solutions to customer issues
Maintain high level of knowledge of Payoneer products, services, and procedures
Commitment to meet department requirements like Service Level Agreements, performance metrics etc.
Communicate effectively with other departments to maintain customer satisfaction and meet regulatory guidelines

Who you are:

3+ years of customer service or related experience handling incoming inquiries
Bachelor's Degree
Banking/Financial Services experience preferred
Excellent verbal and written communication skills
Problem analysis and problem solving abilities
Ability to work in a goal-oriented environment with high efficiency
Able to work both independently and collaboratively with others in a service-oriented environment
Adaptable and willing to embrace change
Strong analytical, multi-tasking, critical thinking skills

Not a must, but a great advantage:

Experience in Payments or Banking industry

What we offer:

Discounted medical, dental, and vision insurance (Coverage starts on Day 1) HSA and FSA
401K with employer match
Employee Stock Purchase Plan (ESPP)
Fitness/Wellness reimbursement
Generous PTO, paid holidays, and parental leave
Learning and development opportunities
Flexible work from home schedule
Volunteer activities
Fun office culture with supportive leadership

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $60,000 - $65,000.

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Continuously improve
Always striving for a higher standard than our last.

Do it. Own it.
Being fearlessly accountable in everything we do.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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