Senior People Partner
Payoneer
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
As a People Partner, you will be at the heart of our HR organization, providing high-touch, regional support across a range of employee lifecycle activities. Your mission is to create a seamless and positive experience for employees and managers, acting as a trusted partner for local HR delivery, manager enablement, employee engagement, HR policy interpretation and implementation, and coordination or driving of key HR processes for the region. You will collaborate closely with the HR Business Partner team and HR Centers of Excellence (COEs) to ensure consistent and business-aligned HR support.
What you’ll be spending your time on:
· Manager Enablement:
o Empower managers with the knowledge and tools they need to handle day-to-day HR questions and navigate employee lifecycle events confidently.
o Coach managers to effectively manage employee needs, engagement and performance discussions.
o Provide expert level of HR consultation & support and address their HR needs across a complex and diverse employment landscape
o Provides people analytics and HR data to managers to support decisions and proactively flag risks
· Employee Experience & Support:
o Be the first point of contact for employees and managers in your region, offering timely and insightful guidance on HR policies, processes, and employee relations matters.
o Foster a welcoming and supportive environment where employees and managers feel valued and heard.
o Deliver best-in-class employee experience and HR solutions.
· HR Program Delivery:
o Lead the regional roll-out of core HR programs, including performance management, compensation review/comp planning, and engagement surveys.
o Ensure strong employee understanding and enthusiastic adoption of these programs.
Employee Relations:
o Conduct initial investigations into employee concerns with empathy and professionalism.
o Collaborate with the HRBP team to address more complex cases as needed.
· Regional Insights:
o Formulate and implement HR policies and procedures aligning with local employment law or statutory/regulatory requirement (e.g Employee Handbook, or local HR policies required by the law).
o Lead and drive regional and country level HR and labor compliance programs / projects whilst collaborating with cross functional teams and key stakeholders.
o Keep abreast of the market and regulatory trends, and take necessary HR actions to adhere to regulatory and employment law requirements.
o Share valuable observations and themes from the employee experience with HRBPs to inform organizational health discussions.
o Provide actionable insights that drive positive changes within the organization.
· Operational Excellence:
o Streamline the processing of employee lifecycle transactions, such as onboarding, offboarding, probation management and leaves of absence.
o Ensure positive employee experience though accountable and audited HR processes.
o Identify and implement continuous improvement opportunities to enhance HR operations.
o Make recommendations for process improvement and present solutions.
· Culture & Engagement:
o Support local employee engagement activities and act as a culture ambassador, reinforcing our ways of working and employee value propositions.
o Champion a positive and inclusive workplace culture that aligns with our core values.
Have you done this kind of stuff?
· Capability to execute plans that align with the organization and People Partner’s goals.
· Exceptional organizational skills with the ability to juggle multiple tasks and prioritize effectively.
· A proactive mindset of "Do It, Own It" - take the initiative to solve issues and deliver on commitments.
· Aptitude for identifying opportunities for “Continuous Improvements” and implementing best practices to achieve operational excellence.
· Strong employment knowledge of local labor laws and HR best practices.
· Confidence in handling sensitive employee situations with empathy and sound judgment.
· Comfort working in a matrixed, global environment.
· Strong communication and interpersonal skills to effectively communicate with employees and managers at multiple levels with the ability to flex and adapt with business needs.
· Ability to analyze data, identify problems, and offer HR solutions to business challenges.
· Strong business acumen with excellent influencing skills both onsite and remotely.
· More than 6 years of HR experience in a generalist HR role or equivalent practical experience.
· Familiar working in a “roll up your sleeves” environment that is rapidly scaling globally.
· Skilled with modern HR solutions and services, digitally savvy and be able to apply insights from HR data, HR analytics into practice.
· Excellent verbal and written skills in English.
· Strong working knowledge of MS office and various HR systems
Why join us?
· Be part of a forward-thinking company that values your contributions and supports your professional growth.
· Work in a collaborative and inclusive environment where your ideas and insights are valued.
· Enjoy opportunities for continuous learning and development.
· Make a meaningful impact on the employee and manager experience and contribute to our company's success.
· If you are passionate about HR, thrive in a dynamic environment, and are ready to take on a challenging and rewarding role, we would love to hear from you!
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