Business Operations Manager
Payoneer
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Title: Business Operations Manager
Location: Shanghai
What we are looking for
• Talented (Sr) Business Operations Manager with solid experience in Sales program management, Sales Operations, and commercial initiatives management
• Highly focused on getting things done, finding a way when others only see challenges
• A team player who understands that collaboration is key to success
• Who is comfortably working in ambiguity
• Someone who knows devil is in the details, and also in the data
Key Responsibilities
• Business operations:
o improve existing Sales Operations rules and processes based on a wide and dynamic range of business requirements
o think big, and leverage systems (e.g. SFDC) and automation to improve efficiency and reduce operational workload
o use data-driven approach to raise business cases and provide suggestions to stakeholders
o get hands dirty and prepare to get things done without a perfect solution while still in the need to meet stakeholders requirements
o maintain knowledge bases and conduct training sessions to Sales team on policies, processes and system updates
• Program management:
o Own program goals, timelines and results by driving alignment and execution across departments and creating transparency of end-to-end tracking of business activities
o Solve problems and maintain strong business acumen to meet timelines / deliverables
o Establish and track key performance indicators (KPIs) to measure the success of operations and programs
• Others:
o Maintain a detailed understanding of Payoneer’s business, product, and China customers portfolios, as well as the payment ecosystem, business models, and key trends in the market
o collaborate with Global RevOps team on global initiatives
o establish and maintain relationships with global and local teams and stakeholders
Qualifications
• 6+ years of Business Operations / SalesOps / Program Management experience at a multinational corporation (preferably in Fintech or other high-tech firms)
• Demonstrated success and advancement
• Fluent English both written and verbal – must
• Strong business acumen and data sense
• Basic knowledge in SFDC, SQL, BI tools; advanced experience in these areas is plus
• Independent, self-starter with multi-cultural experience
• Strong sense of ownership and ability to deliver
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