Merchant Support Manager



Customer Service
Shanghai, China
Posted on Thursday, March 7, 2024

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Merchant Support Manager, Shanghai, China

Build Your Career | Have Fun | Make a Difference

About Payoneer

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from 200 countries and territories. Leveraging its robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Payoneer - one world, one platform, endless opportunities.

About Payoneer China

Ever since its inception, Payoneer China has grown at a blistering speed with 250+ employees serving hundreds of thousands of customers. Payoneer China currently is the market leader in cross border payments for ecommerce, B2B trade, and mobile applications. We are also well positioned to grow our business into other business verticals, delivering a portfolio of products and services.

This is a unique opportunity for talents to participate in a fast-moving environment to provide disruptive products and solutions that solve real commercial challenges. It is also a great opportunity to super charge your career and to amplify professional growth, business acumen, and cross industry experience.

What you’ll be spending your time on:

  • Give timely support to merchants with the goal of retaining and helping their business growth
  • Analyze merchants’ needs and inquiries and provide sustainable resolution to issues and answer to enquiries
  • Work closely with internal stakeholders and provide feedbacks for features, products and processes to improve merchant experience and customer service
  • Work closely with internal stakeholders to improve customer support structure and process

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role, you have:

  • Bachelor’s Degree or above
  • More than 2 years of customer service / commercial experience in Payment Service Provider
  • Technical background in Payment Service Provider
  • Good interpersonal, communication and coordination skill
  • Excellent communication skills in English and Mandarin
  • Excellent responsibility and adaptability to working pressure
  • Technical Knowledge of Shopping Cart Platform, such as Shopify, WooCommerce, etc. are nice to have

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.