Portfolio Jobs

The Challenge

The IT Operations Manager at OneTrust is a people-first leader who owns reliable, responsive, and scalable IT services for a global workforce. You will lead the IT Operations team in India, invest in team member growth through coaching and feedback, and build a culture that values ownership, curiosity, and follow-through.You will be accountable for day-to-day service performance in the APAC region, including ticket and request flow, incident response, and vendor coordination, and you will raise the bar through clear expectations, strong communication, and continuous improvement. You will also own project leadership for IT initiatives, aligning stakeholders on scope and priorities and driving delivery with consistency. The work is hands-on and global, and it rewards leaders who develop people, keep teams focused, and improve the employee experience through better tools, clearer processes, and automation.

Your Mission

• Lead and develop the IT Operations team in India through coaching, goal-setting, feedback, and performance management, building an inclusive, high-accountability team culture.
• Own IT Operations systems and practices throughout APAC, ensuring operational excellence, SLA/KPI adherence, high-quality service delivery, and excellent employee experience.
• Provide project leadership for strategic IT and cross-functional initiatives, ensuring consistent delivery and high-quality outcomes.
• Identify and implement process and service improvement opportunities using capabilities such as AI and automation, enhancing service delivery and employee experience.
• Partner with global IT leaders and business stakeholders to align priorities, deliver new capabilities, manage dependencies across time zones, and communicate status, risks, and tradeoffs clearly.
• Manage vendors and procurement activities including renewals, tool onboarding, and performance reviews; ensure vendors meet operational expectations and create business value.

You Are

• Thoughtful, proactive, and impactful leader with proven strengths in employee development, customer service, systematic problem-solving, ownership, and taking initiative.
• Strong written and verbal communicator.
• Proven critical thinker with advanced analytical and decision-making skills.
• Customer service-minded with a strong ability to plan, schedule, and monitor work activities to meet time and quality targets.
• Highly organized and meticulous with excellent process management skills; comfortable providing project leadership and driving outcomes.
• Equipped with excellent verbal and written interpersonal skills; with the ability to clearly and effectively articulate ideas and the direction of projects.
• Able to manage and drive multiple simultaneous tasks and projects effectively, quickly adapting to new situations and aligning to business goals.

Your Experience Includes

• Experience building, leading, and scaling high-functioning IT operations or support teams, with accountability for people development, service reliability, and successful delivery of complex IT initiatives in a global environment.
• Proven ability to own IT services from end to end, including service performance, incident response, change execution, and continuous improvement, with a strong focus on employee experience.
• Experience leading complex IT initiatives from problem definition through delivery, managing scope, dependencies, risk, and stakeholder alignment across time zones.
• Familiarity operating IT services augmented by AI-driven capabilities (intelligent intake, routing, knowledge, or automation) embedded into ITSM workflows.
• Strong operational background across modern IT platforms and services (endpoint, identity, collaboration, network, and ITSM), with experience establishing and maintaining standards, lifecycle ownership, and scalable operating practices.

Extra Awesome

• Bachelor’s degree in computer science, engineering, or a related technical discipline.
• Experience elevating IT maturity with automation-first, process-centric operating models and measurable service outcomes.
• Experience maturing hardware lifecycle and asset management operations at a global scale, including lifecycle governance, inventory integrity, logistics, and refresh strategy.
• Formal project management experience leading complex, cross-functional IT initiatives, including scope definition, dependency management, delivery governance, and stakeholder alignment (PMP, PRINCE2, or equivalent experience a plus).
• Strong grounding in ITIL / ITSM principles, with experience applying service management best practices across incident, service request, change, and problem management (ITIL certification preferred).