Senior Customer Success Architect - GRC
OneTrust
Strength in Trust
OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
The Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.
Specifically, here we are looking for an architect that fits into our ‘GRC & Security’ Cloud. The global threat landscape continues to evolve each day, bringing new and unexpected risks to people and organizations. In the face of continuous cyber threats, global crises, and natural disasters, a company’s organization and supply chain must stay resilient. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.
The grade level for this position would be determined based on an individual candidate’s skills and past experiences as they align to the role’s leveling guidelines.
Your Mission
- Establish Trusted Advisor status with senior business and technology leaders.
- Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
- Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
- Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
- Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
- Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
- Translate and implement strategic needs into practical OneTrust technology-driven solutions.
- Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
- Effectively present to both implementation teams and C-level executives, earning their trust.
- Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
- Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
- Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
- Engage with customers to build long-term strategic relationships and ensure ongoing success.
- Mentor less experienced team members and customers to enhance their strategic skills and understanding.
- Establish structured feedback loops with customers to continuously improve OneTrust products and services.
You Are
- Demonstrated ability in leadership, mentorship, and organizational behavior.
- Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
- Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
- Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
- Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
- Excellent written and verbal communication skills, including strong presentation abilities.
- Ability to work independently, prioritize, multitask, and perform effectively under pressure.
- Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
- In-depth knowledge of OneTrust products and their application in managing business operations.
- Experience with cloud architecture, multi-tenancy, and multi-tiered infrastructure.
- Technical skills in cloud architecture, containerization, scripting, and database management.
- Experience with large-scale, technologically complex accounts.
- Understanding of public cloud infrastructure (AWS, Azure, Google Cloud).
- Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP.
Your Experience Includes
- BA/BS in a related subject is required
- 4-6+ years in a role within software consulting or related experience
- Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams
- Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
- Practical experience in troubleshooting software and web services
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Strategic thinking, problem-solving, and decision-making capabilities
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
- Experience within the Technology/SaaS industry
- Experience in using software for reporting and task management such as Salesforce preferred
Preferred Technical Skills
- Experience with GRC Tools: Proficiency in leading GRC platforms such as OneTrust, ServiceNow, or MetricStream, with openness to experience across various GRC tools.
- Knowledge of GRC Standards and Security Frameworks: Familiarity with key security frameworks (e.g., ISO, NIST, SOC, PCI DSS) and privacy standards, with a preference for experience in SOC 2, ISO 27001, or NIST CSF.
- Consulting and Communication Skills: Demonstrated ability to translate regulatory requirements into actionable GRC strategies, with strong customer-facing communication and presentation skills.
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
Where we Work
OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.
The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.
We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.
- Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
- Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.
Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.